Chief Data and Analytics Officer

Job Description

To balance the achievement of business value with implementation of integrated localised data and data risk management practices and processes, to enable vertical or horizontal integration at a BU level, that drive business realisation of investments in information through data monetisation to unlock the commercial value of data with a view to create profit, drive innovation and achieve value for both customers and the business.

• Apply a customer centric approach, to ensure customer satisfaction.
• Draw up a budget aligned to tactical delivery plans, monitor effectiveness and report on variances.
• Establish mutually beneficial relationships with stakeholders, that support thought leadership, innovative and integrated practice solutions.
• Provide strategic direction on the functional interpretation and articulation of knowledge through application of data insights and analytics to grow the brand and thus the business.
• Drive cross segment integration between data and analytics to realise value of data as an asset while meeting business and function related data and analytics requirements to enable a platform business.
• Lead data and analytics function for big, complex areas to create business value through extraction of data and implementation of analytics models for use across the group.
• Facilitate the formalising of conclusions, emerging implications and recommendations that are actionable, to business.
• Ensure that the team and vendors perform optimally and deliver high quality and accurate data and information through efficient execution of functional projects.
• Think out of the box whilst explaining the impact of new ideas on the business within the bigger picture.
• Implement and provide input into the development of governance and compliance procedures and processes within area of accountability and identify risks.
• Monitor changes in legislation, regulations, initiatives and relevant industry practices.
• Ensure drafting and implementation of appropriate interventions.
• Maintain expert knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements.
• Create line of business partnership model with relevant CDAO offices, business leaders and stakeholders to mature data and analytics within assigned subsegment, pillar, domain, functional area.
• Chair relevant Data and Analytics Exco, Data Steerco and Analytics Steerco within assigned subsegment, pillar, domain, or functional area.
• Model and drive a data driven culture that values data as an asset with business value.
• Ensure adoption and localisation of common frameworks, practices, processes, standards and integration of data and analytics value chain at retail, commercial, support, international or C and I line of business level.
• Assume accountability for monetisation of data at the relevant Exco level within assigned subsegment, pillar, domain, or functional area.
• Leverage data and analytics to influence and improve customer experiences, operational processes and solution design across line of business.
• Assume accountability for information management i.e., information architecture, metadata, master and reference data, data development and warehousing, content, document and records, data quality, storage and operations, information security and data privacy management, and analytics practices across line of business, leveraging existing structures and capabilities.
• Ensure ethical usage of data and information that complies to restrictions applied for privacy and sensitivity classification.
• Understand and ensure implementation and adherence to privacy business requirements, legislation and policy.
• Ensure reporting of any data privacy incidents and drive resolution of privacy and protection audit findings, complaints, incidents, investigations and privacy and protection assessments.
• Lead data and analytics function for big complex areas to ensure data quality, security and creation of business intelligence that informs business decisions across line of business within assigned subsegment, pillar, domain or functional area.
• Create a strategic roadmap for achievement of outputs or deliverables.
• Identify and enable opportunities for business value extraction of data and implementation of analytics models across the relevant line of business.
• Ensure platform alignment, governance, policy standards alignment and integration across segment and across cross-segment BUs within assigned subsegment, pillar, domain, or functional area.
• Integrate data and analytics value chain across the relevant line of business, identifying opportunities for shared value.
• Lead and encourage business conversation regarding use cases, model usage, implementation of relevant practices etc.
• Lead prioritisation for data and analytics projects etc. within assigned subsegment, pillar, domain, or functional area.
• Build and maintain pricing & profitability models for both commission fees and device pricing
• Develop bespoke innovative pricing strategies across segments & industries
• Manage and improve the efficiency of the operational pricing workflow
• Monitor and improve billing accuracy
• Development of pricing simulation models testing the impact of various pricing strategies and various macro-economic outcomes on the portfolio
• Development of predictive models to improve merchant outcomes and feed pricing models
• Development of AI solutions to various business problems
• Take models through the full model development lifecycle including documentation, techical committee approval and implementation
• Development of analytical insights to drive critical business decisions including merchant, campaign, channel and product performance.

Pricing experience requirements:

• Strong technical pricing background including term structures with excellent profitability modelling capabilities.
• Business Case and or financial modelling experience
• Experience in relationship pricing and/or customer profitability would be beneficial
• Card acquiring or issuing experience would be beneficial

Qualification Requirements

• Bachelor of Honors in Technology or any relevant Honors Degree

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

21/11/25

All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.