Chief Information Officer: Business and Commercial Banking

1 week ago

Johannesburg, Gauteng, South Africa Nedbank Full time R1 200 000 - R2 400 000 per year
Job Classification

Chief Information Officer: Business and Commercial Banking

Closing date - 13 November 2025

Job Family

Information Technology

Career Stream

It Operations

Leadership Pipeline

Manage Sub Function: Group

Job Purpose

The CIO is a technology leader tasked with enabling the business objectives of Business and Commercial Banking (BCB) through innovative use of technology and data. Operating within an "n-in-a-box" model, they collaborate closely with BCB counterparts (e.g., Chief Product Officer) while overseeing tribe tech leads and balancing both BCB-specific and Enterprise-wide technology responsibilities.

Job Responsibilities

Technology strategy and leadership
  • Develop and implement a technology strategy that aligns with the BCB's business objectives, leveraging technology and data to drive growth.
  • Partner with the Chief Product Officer and other cluster leaders in BCB to identify and prioritize technology-enabled opportunities.
  • Oversee the adoption of an "n-in-a-box" operating model, ensuring seamless integration of technology solutions within BCB.
  • Monitor and manage BCB's KPIs, such as business value generation, lead time, release frequency, change failure rates, system performance, data utilization, and customer satisfaction, to measure success
Tribe Management & Tech/Engineering excellence
  • Provide direct leadership to tech leads within BCB's tribes, fostering innovation, accountability, and technical excellence.
  • Guide tribe teams and engineers in delivering technology and data solutions that support BCB's priorities, such as product development or operational efficiency.
  • Facilitate collaboration between tribe tech leads and cluster business / product leaders to ensure alignment on goals and deliverables.
  • Build a high-performing technology and engineering culture within BCB, focusing on engineering skill development and agile practices.
  • Oversee integration and optimisation of data analytics tools and technologies, focusing on enhancing processing, storage, and analytics capabilities
  • Ensure continuous availability of data solutions, tracking key performance indicators (KPIs) like data quality scores and uptime
  • Embed data governance policies to ensure data quality, integrity and compliance with regulations
  • Maintain data security protocols across all data practices, working to minimise breaches and uphold compliance with privacy laws
  • Regularly review data governance frameworks with BCB's Data and Analytics Executive to ensure adherence to group standards, with a focus on audit readiness and risk management
BCB-Specific Technology Enablement
  • Drive the deployment of BCB-specific systems, applications, and data platforms (e.g., customer analytics tools, product-specific apps) across the full SDLC (design, build, deploy, operate)
  • Ensure the BCB's technology infrastructure supports business needs, including scalability, security, and regulatory compliance, working in partnership with other teams within Group Technology
  • Champion the use of data-driven insights to enhance BCB decision-making and customer experiences.
  • Lead digital transformation initiatives unique to BCB, such as adopting AI or automation for BCB's processes.
Group Technology Project Delivery
  • Take ownership of non-BCB / Enterprise responsibilities by contributing to bank-wide technology projects that span multiple clusters.
  • Collaborate with other CIOs and group-level leaders to deliver enterprise initiatives, such as core system and platform upgrades or cybersecurity enhancements and vulnerability management.
  • Ensure BCB's interests are represented in Enterprise technology strategies while balancing resources between cluster and bank-wide priorities.
  • Manage dependencies and timelines for Enterprise projects, ensuring minimal disruption to BCB's operations.
Job Responsibilities Continue

Risk, Compliance & Innovation
  • Implement robust cybersecurity and data protection measures to safeguard BCB operations and comply with relevant regulations.
  • Proactively identify and mitigate technology risks, such as system failures or data breaches, within BCB.
  • Stay ahead of industry trends, integrating emerging technologies (e.g., cloud, blockchain) into both BCB and Enterprise initiatives.
  • Ensure all technology and data practices adhere to internal governance standards and external regulatory requirements
IT Service Management
  • Run the bank with clear objectives being availability, reliability, resilience (DR | BCP | Continuous Processing), security, compliance and efficiency.
  • Prioritise asset health with clear asset roadmaps to ensure applications remain relevant.
Data Analytics and Insights
  • Support BCB's analytics team to design impactful analytics projects, focusing on actionable insights that drive business performance across
  • Aligns BCB's data and analytics priorities within the overall technology priorities of BCB
  • Supports decision-making regarding which analytics cases are to be executed within BCB
  • Guides the data strategy regarding infrastructure and architecture that supports the execution of the data and analytics use cases for BCB
  • Provide thought leadership on modern technologies such as AI and Gen-AI, collaborating with the Group Analytics team for alignment
  • In collaboration with BCB Chief Product Officer, develop self-serve analytics capabilities to empower more users within BCB with data-driven decision-making tools
  • Support innovation by implementing new analytical approaches, staying updated with industry trends and advancements
  • Lead BCB's analytics team to design impactful analytics projects, focusing on actionable insights that drive business performance across
  • Aligns data and analytics priorities with the business priorities of BCB
  • Leads decision-making regarding which analytics cases are to be executed within BCB
  • Guides the data strategy and -architecture that supports the execution of the data and analytics use cases for BCB
  • Provide thought leadership on modern technologies such as AI and Gen-AI, collaborating with the Group Analytics team for alignment
  • Develop self-serve analytics capabilities to empower more users within BCB with data-driven decision-making tools
  • Support innovation by implementing new analytical approaches, staying updated with industry trends and advancements
knowledge
  • Relevant regulatory knowledge
  • Knowledge of banking regulations and cybersecurity best practices.
  • Deep understanding of banking systems, data analytics, and emerging technologies (e.g., AI, cloud)
  • Proficiency in data-driven decision-making and analytics platforms
  • Understanding of modernized engineering practices, agile methodologies, data, (cyber & information) security, AI / GenAI / ML
  • Expertise in advanced data analytics, data strategy development, and data governance to drive business insights and ensure regulatory compliance
Essential Qualifications - NQF Level
  • Professional Qualifications/Honour's Degree
Preferred Qualification

Bachelor's degree in computer science, Information Technology, Data Science, Business Administration, or a related field.
Master's degree (e.g., MBA) or advanced certifications (e.g., ITIL, TOGAF, PMP, or data-related credentials like CDMP) strongly preferred.

Essential Certifications
  • Formal certification from relevant professional bodies
Skills
  • Strategic vision to align technology and data with cluster business goals
  • Effective communication to bridge technical and business stakeholders
  • Adaptability to manage cluster, non-cluster and Enterprise responsibilities
  • Planning and Organising
  • Builds & maintains relationships
  • Business acumen
  • Holistic, integrative, end to end thinking and problem solving
  • Technical know-how to inspire and support engineering craft development
  • Leadership ability to manage tribe tech leads and foster collaboration with cluster counterparts (e.g., Chief Product Officer)
  • Financial acumen for budgeting and ROI analysis of tech investments
Minimum Experience Level
  • +15 years of progressive experience in technology leadership roles, with at least 5 years in a senior IT position within the banking or financial services industry with expertise in delivering scalable, secure, and compliant technology solutions.
Technical / Professional Knowledge
  • Budgeting
  • Business administration and management
  • Business principles
  • Business terms and definitions
  • Capacity planning
  • Change management
  • Communication Strategies
  • Diversity management
  • Employee training/development
  • Financial Accounting Principles
  • Governance, Risk and Controls
  • Organisational behaviour theory
  • Principles of project management
  • Relevant regulatory knowledge
  • Stakeholder management
  • Strategic planning
  • Talent management
  • Business writing skills
  • Management information and reporting principles, tools and mechanisms
  • System Development Life cycle(SDLC)
  • Service orientated Architecture (SOA)
  • IT Risk and security principes
  • ITIL
  • IT Architecture
  • IT Concepts
  • Client Service Management
Behavioural Competencies
  • Energizing the Organization
  • Establishing Strategic Direction
  • Operational Decision Making
  • Business Savvy
  • Cultivating Networks and Partnerships
  • Financial Acumen
  • Strategic Influence
  • Leading Change
Please contact the Nedbank Recruiting Team at

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