Merchandising Trainer

2 weeks ago

Johannesburg, Gauteng, South Africa SMD Technologies Full time

Job Purpose:
We are seeking a dynamic and technically minded Trainer to facilitate training for in-store merchandisers and brand ambassadors across our product categories, including electronics, home audio, and homeware. The ideal candidate will have experience in developing and delivering both product and soft skills training content. This role requires a proactive individual who can communicate effectively in more than one indigenous South African language and maintain detailed training records.

Key Responsibilities:
· Facilitate product training focused on features, benefits, usage, and troubleshooting of electronic, home audio, and homeware products.
· Train in-store merchandisers and brand ambassadors on soft skills, customer service etiquette, and sales techniques.
· Design and develop engaging training materials, manuals, and visual aids tailored to different learner needs.
· Conduct training sessions on-site and virtually where required.
· Maintain up-to-date and accurate training records, including attendance, feedback, assessment results, and follow-up actions.
· Provide ongoing support and refresher training to field teams.
· Work closely with brand, sales, and product teams to ensure training content aligns with current business needs and product updates.
· Assess the effectiveness of training through observation, evaluation, and feedback.
· Support the onboarding and induction process for new team members.

Requirements:
· Education: Matric (essential); a relevant tertiary qualification in Training, Education, or a related field is essential.
· Experience: Minimum 2–3 years' experience in a training or learning & development role.
· Industry Knowledge: Previous experience in training within the electronics, home audio, or homeware sectors is highly advantageous.
· Technical Ability: Must be technically minded with the ability to understand and confidently train others on product features and usage.
· Training Areas: Experience in training soft skills, customer service etiquette, and sales techniques is essential.
· Languages: Fluency in English and at least one or more indigenous South African languages (e.g., Zulu, Xhosa, Sotho, etc.) is required.
· License: A valid drivers license is essential as travel will be required. The successful candidate must have their own vehicle and willing to use the vehicle for work purposes.

· Skills:
o Strong facilitation and presentation skills
o Ability to create effective and engaging training content
o Excellent interpersonal and communication abilities
o Strong administrative and recordkeeping skills
o Self-motivated, organised, and able to travel as needed


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