Front of House Supervisor

3 days ago

Johannesburg, Gauteng, South Africa Amrod Full time R60 000 - R120 000 per year

BASIC INFORMATION

Department: Customer Care

Vacancies: 1

Location: Johannesburg

CONTACT INFORMATION

Contact Person: Zinzi Sakwe

Contact Email:

Contact Phone:

DATES

Date Circulated: 02 Dec 2025

Closing Date: 08 Dec 2025

MINIMUM SKILLS AND KNOWLEDGE REQUIRED

Matric or Grade 12 or equivalent

National Diploma or Degree in Hospitality/Business Administration(advantageous)

At least 3 years' experience in a customer service, hospitality, or front-of-house environment

Proven background in a team leader or supervisory role

Proficient in Microsoft Suite.

BEHAVIOURAL DIMENSIONS REQUIRED

Customer Service Excellence

Leadership & Team Management

Communication Skills

Organization Skills

Problem Solving & Decision Making

Attention to detail

Technical Proficiency

Adaptability & Multitasking

BRIEF DESCRIPTION OF KEY PERFORMANCE AREAKEY PERFORMANCE AREA

Manage the showroom and reception areas

Ensure the stock is merchandised correctly according to the showroom SOP.

Handle all showroom related projects and any other projects that may be assigned from time to time.

Understand and assist in capacity allocations, as and when required.

Ensure all customer-facing staff are presentable and neat.

Drive strategy for special events and/or promotions such as Markex, catalogue launches etc.

Scrutinise reports and identify areas of improvement for each individual team member.

Handling customer complaints or issues efficiently and diplomatically.

Organise and attend bi-weekly meetings with team to address and attend to challenges and issues.

Engage and motivate the team and ensure the achievement of deliverables in line with quality / required service standards in a highly pressurised environment.

Manage all HR matters such as discipline, timekeeping etc. within the required Amrod policies and procedures.

Conduct one-on-one with team members every second month and conduct performance appraisals as and when required.

Work hand in hand with the manager to ensure all targets and expectations for the team and department are met.

Ensure that the team receives the required training and development i.e. training on the showroom, customer etiquette etc.

Work closely with trainers, Investigators and manager to ensure all staff are on par with the job expectations or lack thereof and work with the team to improve any areas of concern.

ADDITIONAL INFORMATION

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