Motor Retail Distribution Manager

Join TIH, home to some of South Africa's leading financial service providers, and grow your career while being part of an organisation with purpose.

Job Purpose

Support the execution of the Motor Retail Distribution strategy by embedding the functional approach focused on customer growth. Contribute to increasing TIH's market share through effective implementation of initiatives aligned to business objectives. Drive growth and profitability across existing products and services, while identifying operational opportunities to enhance performance. Collaborate with relevant teams to explore and assess new product ideas that complement
the TIH insurance offering, ensuring alignment with customer needs and market trends.

Responsibilities

Leadership and Direction
 
Translate the function's strategy into clear operational plans within the area of responsibility. Communicate how these plans align with TIH's mission, vision and values, and guide the team in understanding their role in achieving business goals. Foster commitment and accountability by motivating individuals to deliver high-quality work and contribute to continuous improvement.
 
Functional Strategy Implementation
Contribute and support the implementation of the functional strategy byidentifying operational challenges, opportunities and industry trends. Support theimplementation of a partnership model and tactical plans, ensuring alignmentwith defined acquisition targets. Collaborate with internal and externalstakeholders to enable seamless solution delivery through technologyintegration. Manage partner onboarding and support integration activities toensure efficient execution and long-term value.
Strategic Partnerships
 
Facilitate collaboration across functional teams to support the flow of information and encourage the exchange of ideas. Act as a connector within the business network to enable effective communication, identify shared opportunities and contribute to the development of innovative solutions that support strategic goals.
 
Business Planning
 
Contribute to the development of annual and longer-term business plans; forecast performance against business key performance indicators; develop business cases for key activities/projects; and estimate the financial and human resources required to deliver performance targets. Support the quantification of key outcomes, including revenue targets and performance indicators, and contribute to budgeting and resource planning. Research opportunities where the insurance Customer Value Proposition can drive competitive advantage or revenue growth for partners. Focus on building
scale through strategic partnerships, prioritising those with strong brand affinity and access to high-potential customer segments. Manage partnership relationships to ensure alignment with TIH's values and enable active engagement at both strategic and operational levels.
 
Stakeholder Engagement (Internal and External)
Identify and engage with internal and external stakeholders to understand their needs, concerns and expectations. Coordinate the development and execution of stakeholder engagement plans to support effective communication and decision-making. Establish internal reporting structures and performance
measures to ensure transparency, alignment and timely information flow across relevant teams.
 
Product and Brand Positioning
 
Support the execution of brand positioning initiatives by contributing ideas to brand proposition plans and assisting in partner-led branding efforts. Implement measures to assess brand effectiveness and use insights to inform future activities. Collaborate with partners to enhance branding and communication at customer touchpoints, including design and messaging, to drive growth. Ensure
product visibility across customer and agent channels, including digital alerts and promotional platforms.

Operations Management
 
Deliver operational plans and outcomes that support the Motor Retail Distribution strategy within the assigned business area. Work closely with stakeholders to establish and maintain a fit-for-purpose commercial and operating model that enables effective execution and supports business growth.
 
Performance Management
 
Manage and report on the performance of a substantial, diverse team; set appropriate performance objectives for direct reports or project / account team members and hold them accountable for achieving these; take appropriate corrective action where necessary to ensure the achievement of team / personal objectives.
 
Personal Capability Building
 
Act as subject matter expert in an area of technology, policy, regulation, or operational management for the team and beyond in the function. Maintain external accreditations and in-depth understanding of current and emerging technologies, external regulation, and industry best practices through continuing professional development, attending conferences, and reading specialist media.
 
Budgeting and Costing
 
Track budgets and report variances to more senior colleagues.
 
Digital Channels and Technology Management
 
Support digital channel management through use of front-end interactive technologies, encompassing usability, design, user interface, and device strategy. Facilitate an understanding of engagement metrics and provide regular performance analysis.
 
BEHAVIORAL COMPETENCIES
 
Strategic Mindset
Sees ahead to future possibilities and translates them into breakthroughstrategies. For example, keeps up to date on current and future industry trends and market forces and considers these when making decisions. Clearly identifies and prioritizes efforts and initiatives to have the greatest strategic impact on the organization.
Business Insight
 
Applies knowledge of business and the marketplace to advance the organization's goals. For example, has a sophisticated grasp of business drivers, finds new ways to increase own contribution. Stays attuned to business and industry changes, ensures own activities remain aligned to key objectives.
 
Balances Stakeholders

Anticipates and balances the needs of multiple stakeholders. For example, shows a strong commitment to identifying all relevant issues and making decisions that maximize outcomes for all key stakeholders. Engages effectively with multiple stakeholders and responds with well-balanced, win-win solutions.
 
Cultivates Innovation
 
Creates new and better ways for the organization to be successful. For example, offers creative ideas, finds unique connections between previously unrelated elements. Actively encourages and supports others' creativity; builds upon and strengthens new solutions in a positive and collaborative manner.

Financial Acumen
 
Interprets and applies key financial indicators to make better business decisions. For example, provides rich and rigorous forecasts of the financial implications of ideas and opportunities. Makes well-balanced decisions regarding expenditures That take into account multiple considerations.
 
Drives Results
 
Consistently achieves results, even under tough circumstances. For example, regularly pushes self to achieve outstanding outcomes; consistently establishes bold goals for own performance; is passionate about excellent results and significant contributions. Shows great tenacity to complete goals/initiatives in a Timely way.
 
Manages Complexity
 
Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, consistently looks at complex issues from many angles; obtains a rich and deep understanding; swiftly cuts to the core issue; skillfully separates root causes from symptoms.
 
Builds Networks
 
Effectively builds formal and informal relationship networks inside and outside the organization. For example, engages with a wide network, across many functions, disciplines, and business units, to add value to organizational efforts. Leverages a wide network to provide insight and influence outcomes.
 
Collaborates
 
Builds partnerships and works collaboratively with others to meet shared  objectives. For example, enlists a range of stakeholders to add value; ensures they are well informed and surprises are avoided. Confronts and challenges "us vs. them"; shows strong appreciation for others' efforts toward shared goals.
 
Communicates Effectively
Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. For example, disseminates knowledge, insights, and updates in a polished, precise, and compelling manner. Demonstrates a deep interest in others' comments. Creates rich documents and reports.
 
Plans and Aligns
 
Plans and prioritizes work to meet commitments aligned with organizational goals. For example, strengthens alignment and coordination between own work and others', providing well-sequenced activities and exact time frames. Foresees and resolves many potential bottlenecks and delays.
 
Customer Focus
 
Builds strong customer relationships and delivers customer-centric solutions. For example, digs deeply into customer feedback and drives the innovations that can enable the organization to better meet customers' future needs. Frequently adjusts approach to ensure customer needs are met and to improve service.

Interpersonal Savvy
 
Relates openly and comfortably with diverse groups of people. For example, recognizes even subtle social cues and nimbly responds to others' needs and preferences. Helps to defuse difficult interpersonal situations by showing high levels of tact, sensitivity, and consideration. Builds rapport with ease.

Being Resilient
 
Rebounds from setbacks and adversity when facing difficult situations. For example, has excellent composure and professionalism, even in very difficult situations; acts as a steadying force or role model for others. Skillfullyovercomes obstacles, learns from failures, and uses these lessons to improve subsequent efforts.
 
Directs Work
 
Provides direction, delegating, and removing obstacles to get work done. For example, confirms mutual agreement on accountabilities, fostering strong coordination and minimizing duplicated efforts. Communicates delays or problems early so others can manage their own work schedules effectively.
 
SKILLS
 
Commercial Acumen
 
Apply understanding of the business environment and objectives to develop
solutions and provide technical assistance when necessary.
 
Stakeholder Expectation Management
 
Work independently and provide technical guidance when required to identify potential stakeholders, analyse their expectations, and develop strategies for managing stakeholders and their expectations.
Communications management plan, Conflict management, Conflict resolution techniques, Expectation management, Managing relationships, Relationship building
 
Action Planning
 
Work independently and provide technical guidance when required to develop appropriate plans or perform necessary actions based on recommendations and requirements.
 
Account/Client Management
 
Use comprehensive knowledge and skills to act independently while guiding and training others on managing client accounts in a way that provides benefits both for the organisation and its clients.
 
Financial analysis
 
Apply concepts of knowledge / skill independently; also able to provide technical guidance when required.
 
Presentation skills
 
Use comprehensive knowledge and skills to communicate with other people independently while providing guidance and training to others on speaking in a clear, concise and compelling manner.

Strategic Planning
 
Engages in strategic planning independently and provide technical guidance when required.
 
Review and Reporting
 
Work independently and provide technical guidance when required on reviewing and creating relevant, lucid and effective reports.
 
Computer skills
 
Support business processes with comprehensive understanding and effective use of standard office equipment and standard software packages, while also providing guidance and training to others.
 
Policy and Regulation
Work independently and provide technical guidance when required on how to interpret and apply knowledge of laws, regulations and policies in area of expertise.

Verbal Communication
 
Uses clear and effective verbal communications skills without supervision and provides technical guidance when required on expressing ideas, requesting actions and formulating plans or policies.
 
Market Research and Analysis
 
Works without supervision and provides technical guidance when required on using research and analysis to develop a comprehensive understanding of market conditions in order to facilitate the success of a brand, product or service.

Education

Grade 12/ SAQA Accredited Equivalent (Essential); Business Degree (Essential); Post Graduate qualification in Business (Advantageous)

Experience

6 or more years proven experience in establishing and fostering partnerships (Essential); 3 years Senior Management Experience (Essential); Experience managing budgets (Essential) 3 or more years experience working in a financial services environment (Essential); 5 or more years planning and managing resources to deliver predetermined objectives as specified by more senior managers (Essential)Think you have what it takes to be part of an unstoppable team who constantly finds better ways to give peace of mind? Don't wait, apply now.

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