Travel Call Centre Agent

1 week ago

Johannesburg Metropolitan Area, South Africa Bryte Insurance Company Limited Full time R200 000 - R400 000 per year

Bryte Insurance Company Limited is the premier, proactive commercial risk specialist in Southern Africa. Applying our unparalleled sector insights, proven expertise and foresight, we partner with customers and brokers to protect their businesses and improve their risk profile across the continent. Bryte Insurance Company Limited approaches customer risk with purpose, proactively working with brokers and customers to enable better risk decisions.

Key Tasks & Accountabilities

  • Manage volume of incoming calls and emails.
  • Manage and process all email correspondence with customers. This includes scheduling customer appointments, where necessary, to process payments via a secure payment system.
  • Manage and process all email correspondence with travel agents on products.
  • Assist all direct customers and travel agents with advice on the Bryte Travel products and services.
  • Processing of all confirmations of cover referrals.
  • Responding to all clients whilst maintaining a high quality of service and performance standard.
  • Facilitate quotations and sales of travel insurance products.
  • Facilitate amendments and cancellations to existing travel insurance policies.
  • Adhere to the Quality Assurance requirements set out by management.
  • Administer all customer complaints and ensure timely resolution within the required guidelines.
  • Where possible use email templates provided to ensure consistent compliance with standards.
  • Perform follow up outbound calls when required.
  • Ensure optimal level of client satisfaction at all times.

Qualifications & Experience

  • Matric
  • Must be FAIS Compliant and have acquired RE5 for Representatives (Regulatory Exam)
  • Ensure CPD (continuous professional development) points are up to date
  • Proficient in relevant computer applications (MS Suite e.g., excel, word, outlook etc.)
  • Required language proficiency – English and Afrikaans preferably
  • Knowledge of customer service principles and practices
  • Knowledge of call centre telephony and technology
  • Experience in a call centre sales and customer services environment
  • Experience in an inbound sales and service-related role
  • Ability to capture information accurately and efficiently

Key Competencies

  • Strong sales and upselling skills
  • Verbal and written communication skills
  • Listening skills
  • Problem analysis and problem solving
  • Customer service orientation
  • Organizational skills
  • Attention to detail
  • Judgment
  • Adaptability
  • Teamwork
  • Stress tolerance
  • Resilience

Working hours

Monday – Friday: 08:00 - 17:00

Closing date: 22 October 2025

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