Call Centre Agent: Travel Insurance Consultants

7 days ago

Johannesburg, South Africa Sanlam Full time

**What will you do?**

**Santam Travel Insurance **has a position available for a **Call Centre Agent** who will be based in **Illovo.**What will make you successful in this role?**
- Interact with clients (telephonically or on a face to face level)
- Operate in an Inbound call centre environment
- Maintain excellent product knowledge
- Provide correct, factual information relative to products and benefits in accordance with the requirements laid out by the Financial Advisory and Intermediary Services Act (FAIS ACT).
- Be responsible for the administration and processing of documents including but not limited to policies, endorsements, quotations and other supporting documentation
- Resolution of verbal and written queries
- Ensure a high level of customer service including but not limited to excellent phone etiquette, effective written and verbal communication.
- Ad hoc support to management and the sales team as and when required

**Qualification and Experience**
- Minimum Matric or suitable equivalent
- FAIS Accreditation and RE1
- 3 years’ experience in the Call centre environment

**Knowledge and Skills**
- Computer literate in MS Office Excel, Word and Outlook
- Good interpersonal skills
- Good written and telephonic skills
- Good command of English language
- Service orientated
- Attention to detail
- Work well under pressure
- Outbound experience advantageous

**Core Competencies**
- Cultivates innovation - Contributing dependently- Customer focus - Contributing dependently- Collaborates - Contributing dependently- Being resilient - Contributing dependently- Drives results - Contributing dependently**About The Company**
- Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper.

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