Help Desk Technician
4 days ago
SITE: BOKSBURG
DIVISION: CORRUSEAL GROUP
REPORTING TO: GROUP CHIEF INFORMATION OFFICER
PURPOSE OF THE JOB
Responsible for maintaining and supporting end user computing, basic enterprise network and server infrastructure to ensure optimal performance and security.
KEY RESPONSIBILITIES
MAINTENANCE OF ENTERPRISE NETWORK AND SERVER INFRASTRUCTURE
- Installs updates for server hardware and software systems.
- Monitors server performance to ensure efficient and secure operation.
- Coordinates with other IT professionals to ensure efficient network and server usage.
- Maintains basic network hardware and software systems.
- Monitors and maintains high standards of user experience on business applications relating to end user computing.
- Ensures that datacentre server rooms are always 100% compliant with power, cooling, access control and servicing of the equipment
.
TROUBLESHOOTING AND REMEDIATIONS OF FAULTS
- Identifies and troubleshoots network and server-related issues based on Aruba and Microsoft best practises.
- Identifies and troubleshoots end user computing related issues based on best practise guides by current technology vendors solutions implemented at business.
SECURE AND RESILIENT INFRASTRUCTURE
- Performs Windows updates on non-critical servers and end user computing devices.
- Maintains enterprise cybersecurity hardware and software by ensuring all versions are up to date for end user computing and enterprise infrastructure.
- Manages user accounts, permissions, and system controls relating to end user computing and enterprise applications.
PROJECT MANAGEMENT
- Actively participates in high level, business-wide projects. This involves both working independently and as a part of a team to fulfil the project delivery objectives.
- Delivers projects on budget and on time
.
SKILLS AND COMPETENCIES
- Adaptability
- Good communication skills (verbal and written)
- Customer focus
- Decision making
- Information monitoring
- Planning and organising
- Analytical
- Attention to detail
- Problem solving skills
REQUIRED MINIMUM QUALIFICATIONS / EXPERIENCE
- Hardware certification- A+
- Network certification- N+
- Microsoft certification.
- Two (2) years' experience working in IT as Junior IT Helpdesk Technician with the respective technology at an intermediate level with experience in installation, configuration, maintenance and support
- Two (2) years' experience at an intermediate level working on Microsoft Windows Server 2019 and 2022.
- Two (2) years' experience installing, configuring and working on Windows desktop edition.
- two (2) years' experience working on enterprise level and point detection and reaction software.
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