Junior IT Technician

**Job Overview**:
**Application Deadline**: 5 November 2025**Job Location**: Boksburg, Gauteng**Job Title**: Junior IT Technician**Salary Offer**: R10,000 - R13,000**Education Level**: Certificate**Job Level**: Junior**Minimum Experience**: 1 - 3 Years

**Junior IT Technician job vacancy in Boksburg.**:
We are looking for a motivated and eager-to-learn Junior IT Support Technician to join our IT team.

This role is ideal for someone with around a year of IT support experience who wants to grow their skills.

Most support will be provided remotely, with occasional on-site assistance when needed.

**Salary**: R10 000 - R13 000 ctc per month.

**Key Responsibilities**:

- Provide 1st line support by responding to IT queries related to desktops, laptops, printers, and peripherals.
- Assist with installing and troubleshooting **Windows 10/11** operating systems, user profiles, and shared drives.
- Help with user account setup and password resets in **Active Directory**.
- Assist with mobile device and endpoint support (basic troubleshooting and setup).
- Log, update, and close helpdesk tickets, ensuring issues are recorded clearly.
- Escalate more complex issues to senior IT staff when necessary.
- Provide clear and professional communication with users while resolving issues.
- Support basic IT security practices (e.g., identifying phishing attempts, keeping systems updated).

**Required Skills & Qualifications**:

- Around 1 year of IT support experience (internship, service desk, or junior role).
- Basic knowledge of Windows environments (Windows 10/11).
- Familiarity with Microsoft 365 (especially Outlook, Teams, and Office apps).
- Understanding of basic networking concepts (IP, DNS, DHCP) is beneficial.
- Exposure to Active Directory (user management) is a plus.
- Experience with remote support tools (e.g., TeamViewer, Remote Desktop) is advantageous.
- CompTIA A+ or similar certification (or currently working toward one) would be an advantage.
- Valid driver’s license and reliable transport preferred.

**Personal Attributes**:

- Strong willingness to learn and grow in IT support.
- Friendly, approachable, and customer-focused.
- Good problem-solving and time management skills.
- Able to stay calm under pressure and handle multiple queries.
- Works well independently and as part of a team.