Senior Specialist: Product Systems and Analytics

Let's Write Africa's Story Together

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

Experience, Knowledge and Skills required:

• Engineering, Mathematics, Statistics, Computer Science and/or other similar Degrees

• Business Analysis qualification an advantage

• 3 - 5 years Engineering or Data Analytics experience

• 3 – 5 years' experience in process mapping, design and/or re-engineering

• Proficiency in data analysis tools and techniques, such as SQL, Excel, EMBLEM, Python or R

• Policy Administration System (PAS) experience

• Experience in the non-life insurance preferred

• Machine Learning experience advantageous

• Resilience in facing challenges, as well as being flexible to accommodate alternate solutions

The Recruitment Process:

• TA Interview: This will be a discussion with a member of the Talent Acquisition Team to give you an understanding of our business, our culture & values and more context on the role. It will also allow us the opportunity to get to know you more and ensure OMI can meet your career aspirations.

• Panel Interview: This will be with 2 members of the Senior Leadership of the Hiring Team and 1 member of the HC Leadership Team.

• Technical & Psychometric Assessments: These will depend on the role and will sometimes happen concurrently with Vetting through an external service provider & Internal Verification.

• Final Feedback.

All About OMI:

Please note that, unfortunately, we cannot accept any applications after the closing date

To manage new/ existing initiatives, taking a holistic view of the business, systems and processes to ensure the business delivers process automation, efficiencies, and excellence to the Customer. This role will work closely with Product, Technical Underwriting, Information Technology teams as well as suppliers, partners and/or business Subject Matter Experts (SMEs) to guide decisions on business and product architecture and implementation on various Policy Administration Systems.

Your responsibilities will include the following:

• Design and implementation of product and underwriting solutions that improve operational efficiency and effectiveness through process reengineering, product rationalisation / design, technology and continuous improvement.

• Apply architectural principles to business solutions to integrate, adapt and link disconnected processes and systems to high-priority business issues.

• Understand the underwriting processes and identify inefficiencies opportunities for modernization and solution accordingly.

• Perform portfolio analysis to inform underwriting initiatives.

• Define, develop and support the implementation of process automation strategies and solutions to continuously improve process, products and systems to adapt to changing needs.

• Design and manage underwriting process flow according to required standards across the entire insurance value chain.

• Monitor product metrics to inform product and process changes.

• Work with third party system providers to build , maintain and enhance products as well as underwriting and pricing tools.

• Ability to work with the data architects to define dataflow, data transformation, interface needs and sources for all information.

• Work with underwriters and product specialists on implementation for new solutions, fixes and enhancements.

• Facilitating workshops with underwriters and product specialists in order to gather requirements, generate ideas and validate future designs.

• Identify optimization and automation opportunities.

• Understand back-end systems.

• Perform testing on back-end system changes.

• Design and implementation of quick win solutions that do not require IT development.

• Supporting of task teams for implementing underwriting actions and solutions.

• Build and maintenance of dashboards and metrics related to portfolio and underwriting statistics published in Power Bi or SQL.

Continuous improvement to ensure effective service

• Ensure adherence to oranisational policies, practices and procedures.

• Ensure statutory and legislative knowledge is always current in order to resolve complaints, to advise the business on corrective solutions to mitigate risks and to improve the customer experience whilst complying with governance requirements.

Service delivery to ensure customer satisfaction

• Develop work routines in line with operational plans / schedules in order to manage achievement of service delivery goals

• Establish productive operational relationships with key stakeholders in the various channels and administrative teams.

• Maintain service, quality and desired outputs across the business process by ensuring compliance to tactical policies, procedures and standards.

• Share knowledge on, and participate in the creation of new standards, control systems and procedures to maintain service delivery.

Manage quality people practices

• Align own behaviour with the organisation culture and values.

• Share and transfer product, process and systems knowledge to colleagues and team members.

• Collaborate and work with the business to deliver required service levels.

• Actively share information with other team members regarding successes, issues, trends and ideas

Skills

Action Planning, Adaptive Thinking, Analytical Thinking, Analytics, Business Analysis, Business Requirements Analysis, Client Needs Analysis, Current State Assessment, Customer-Focused, Data Analytics, Data Compilation, Developing Creative Solutions, Evaluating Information, Futures Thinking, Gaps Analysis, Presenting Solutions, Probing Questions, Project Resource Management

Competencies

Action OrientedBusiness InsightCultivates InnovationDrives EngagementDrives ResultsEnsures AccountabilityManages AmbiguityManages Complexity

Education

NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent (Required)

Closing Date

13 November 2025 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

The Old Mutual Story

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