Chief Information Officer

Job Description

To drive the Information Technology portfolio and maintaining an acceptable level of Technology in terms of the Bank Systems.

Provide an integrated IT Solution and Generalist service to the Business together with specialised service that can be leveraged off for the benefit of the business.

• Act as a strategic partner to the business's leadership team, providing insights and recommendations on how technology can support business goals.
• Provide relevant information on both income and expenditure budgets for the functional area to prepare accurate financial forecasts in support of the business goals.
• Manage budget to control expenditure and ensure the efficient use of resources.
• Optimize and manage the technology network to ensure high delivery, efficiency with sufficient resilience, while managing costs effectiveness.
• Identifying, facilitate and drive synergies and collaboration opportunities across business's, Channels and Product Houses.
• Participate in strategic and operational planning processes of the Bank.
• Ensure continuous delivery of IT services through oversight of service level agreements with end users and monitoring of IT systems performance and their providers.
• Draw up service level agreements to meet client expectations.
• Ensure quality and quantity of service delivery in support of service level agreements.
• Set the vision and strategy as well as institutionalize a roadmap for business-wide IT and systems with due regard to the uniqueness of the requirements of the various Segments, Channels and Product Houses.
• Define an IT strategy in accordance with business and technological drivers and promote best practice guidelines through continuous improvement.
• Working with Segment and Business Unit CIOs to define and implement industry leading practices, policies and processes in terms of IT portfolio management, IT Risk management and governance, technology architecture etc.
• Ensure that appropriate IT governance and controls are in place across the business as well as compliance with regulatory controls.
• Represent business at various IT industry forums as applicable.
• Ensure that the business remains on the cutting edge of innovation by researching and recommending appropriate technology investments in line with the latest developments and trends.
• Create industry dynamic security practices across the IT department and bank.
• Drive and directing strategic projects and material cross segment technology investments through the delivery of projects in accordance with business requirements and agreed project timelines.
• Lead digital transformation in platform consumption initiatives
• Identify and mange IT related risks within the Segment.
• Ensure appropriate security measures are in place to protect the business's data and systems in alignment with Company policies and industry best practices.
• Ensure the upkeep of system usage and ability to manage decommissioning of platforms not in use.
• Development and mentoring of IT leaders and emerging talent across the bank.
• Drive strategic relationships with relevant peers to enable optimization of the business value chain.
• Reshape, align and enhance the customer service experience across the business.

Qualification

• Minimum of a degree in IT and/or similar
• An additional business qualification would be an added advantage

Experience

• A minimum of 10 years solid experience in a complex, diverse, and distributed IT environment
• A sound IT functional knowledge and experience in systems development and IT operations and understanding of business processes
• Experience in driving organisation wide change initiatives and securing key stakeholder buy-in
• Able to manage engagement with a wide range of stakeholders
• Ability to understand and lead complex IT debates

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

11/11/25

All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.