HR Manager

Business Unit: Discovery Health

Function: Strategy

Date: 15 Oct 2025

Discovery – Health| Functional Enablement

Human Resources Manager

About Discovery

Discovery's core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Functional Enablement

Serves as a point of central coordination of functional development through research and best practice, whilst delivering the strategic initiatives working across the Discovery composite and supporting the day –to –day management of operational activities. Functions that make up the unit are Business Relationship Management, Customer Services, Digital Services, Finance and Billing Operations, Workflow Optimisation, OH Claims and Benefits, Claims Support Services, Managed Care, Disease Management and New Market Integration.

Key Purpose

To partner with the Leadership of Functional Enablement and Claims Services to deliver across all HR and Training functions within the Functional Enablement and Claims Services , with specific focus on Recruitment, Staff engagement, Change Management, Performance Management, Learning and Development and roll out of central initiatives.

Key outputs

The successful applicant will report to the Head of Functional Enablement and Claims Service Executive.

Job responsibilities include among others the following:

Areas of responsibility may include but not limited to

• Recruitment and Selection - align and translate recruitment strategies and policies to be in line with business needs, bespoke between FE and Claims Services.
• Training & development: identify and bridge development gaps; ensure that the training needs of the area are established and met across the various regional sites where teams are based (Durban, Sandton, Gqeberha, Cape Town).
• Transformation and Employment Equity - drive and coordinate the implementation of the Employment Equity strategy and ensure integration with other HR processes and align to business strategy.
• Performance Management – facilitation and coordination of the performance management process throughout the FE and Claims teams accommodating the needs of these team's specific performance management systems and processes, e.g. IQS, WTW
• Talent Management - drive and implement talent management and leadership development strategies, mentorships, plans, processes, practices, and tools throughout the business.
• Organisational Development - facilitate the roll-out of sustainable organisational improvement initiatives, particularly focusing on the areas of organisational culture, climate, morale, and continuous performance improvement.
• Change Management - facilitate the implementation of strategic change management initiatives & internal communication within the business.
• Organisational Design – ensure optimal and effective organisational structure is implemented in order to support the business requirements in an ever-evolving health operations environment.
• Payroll - advise the business on basic payroll issues and participate in the payroll management processes whilst being an expert on Smart People processes to cater for our local and our outsource teams.
• Industrial Relations - manage Employee and Labour Relations to maintain an optimal employee relationship to meet business goals.
• Project Management - effective implementation of required HR projects.
• Team Management – Effectively lead the HR, Recruitment and Training staff within the FE and Claims Teams.
• People Strategy – Provide critical input into the development and implementation of key people strategies within the FE and Claims Teams.
• Manage key stakeholder relationships within Discovery and across the FE and Claims teams.
• Contributing to and implementing key Discovery Health people strategies linked to the organizations primary objectives related to innovation, customer experience, and cost efficiency.
• HR Functional support and moving the HR function forward through best practice thinking and engaging with the HR team across Discovery Health.
• Knowledge of research methodologies, principles and techniques.
• Provide expert advice to the Service Executive on strategic and critical HRM issues that affect the service team.
• Travelling requirements between regions.
• Actively drive CSI strategies to ensure meaningful outcomes by aligning initiatives with selected charities' needs, and by clearly communicating the roadmap of planned activities to departmental staff, enabling their informed participation and contribution.
• Lead the development and implementation of strategic initiatives that enhance staff happiness and engagement, while partnering with departmental leaders to align HR efforts with business goals and action plans and engaging with employees to identify challenges and uncover opportunities for improvement.

Personal Attributes and Skills

The successful candidate would need to have the following competencies:

• Takes initiative and works under own direction
• Takes responsibility for actions, projects, and people
• Works strategically to realize organizational goals
• Motivates and empowers others
• Strong communication and presentation skills
• Upholds ethics and values
• Demonstrates integrity
• Gains clear agreement and commitment from others by persuading, convincing and negotiating
• Easily establishes good relationships with customers and staff and relates well to people at all levels
• Writes clearly and correctly
• Applies specialist and detailed technical expertise
• Encourages an organisational learning approach
• Consistently achieves project goals
• Works hard and puts in longer hours when necessary

Education and Experience

The following requirements are Essential:

• Matric
• Minimum of 3 years Human Resource Generalist or Human Resource Management experience
• Industrial Psychology/HRM Degree, or the equivalent

Advantageous:

• Registered Industrial Psychologist
• Postgraduate HRM or Psychology degree
• Comprehensive knowledge of Discovery human capital processes
• 5 years' experience in an HR Manager role

EMPLOYMENT EQUITY

The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.