Administration Supervisor
7 days ago
Job Purpose
The incumbent is responsible for providing/fulfilling an Administrative Supervisory role to T3TSA by performing various management task.
Key Responsibilities
Team Management
- Supervision of the day-to-day operations of the administrative department and staff members
- Training/upskilling and coaching employees.
Business Processes
- Develop, review, and improve Administrative Compliance, Policies, Procedures and systems across the organization
- Identify and improve operational systems/applications, processes, and best practices
- Ensure administrative Processes remain legally compliant across the organisation
Main Processes performed by team
- RICA
- Customer Account Creation
- Customer Sales Order/Invoicing
- Customer Account Recons/Reporting
- REP Mobile Invoicing
- Purchase Order/Invoicing
- Daily Stock Balancing
- Weekly REP Stock Balancing
- Warehouse Creation – Sales systems
- Item/Product creation & maintenance (nonstock)
- Customer Support
Primary Duties
- Daily resource versus task planning
- Daily Governance – approval of all sales related transactions
- Supplier Operational Relationship
- Customer operational support – Wholesalers
- Revenue Month end Balancing and import process
- Product management - creation & maintenance of SKUs
Procurement
- Vendor management
- Stock Forecasting and Purchasing
- Stock Imports
Tenant Creation - Sales systems
- Tenant Training
Reporting: Daily, weekly, monthly
- Maintain data integrity by using control reports
- Analyze data to monitor trends and areas of improvement
- Formulate and analyze JIRA reports for team coaching and upskilling
Client & Customer Management (Internal)
- Team coaching and mentoring
- Manage customer/sales related escalations
- Exchange information with internal clients by having courteous interactions with them
Requirements
Competencies
- Ensures Accountability
- Plans and Aligns
- Communicates Effectively
- Collaborates
- Tech Savvy
- Numerical Skills
- Computer Skills
- Planning and Organizing
Education
- BA/BCOM diploma or higher
Experience
- Must have more than 2 years Administration or financial experience
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