Customer Services Supervisor

**Please take note that this role is a Fixed Term Contract** Who we are**

We are a leading real estate services company that combines global standards with specialised local knowledge to create customisable high-performance solutions for our clients. We advise property owners and occupiers on every aspect of their property strategies and assist them in the development, buying, selling, leasing, valuing and management of their assets. Our dedication to quality and excellence sets us apart in the industry.

**Why choose us**

Be part of a forward-thinking culture that values entrepreneurial spirit and celebrates your best work. Collaborate with talented property professionals, leverage unparalleled resources, and enjoy opportunities for both personal and professional growth. At JHI, your contributions are encouraged and celebrated, ensuring a rewarding journey as you advance in your career.

**About the role**

We are seeking a Customer Services Supervisor to manage the entire gift card operation and performing administrative function within the Finance and Administration department ensuring the operations runs smoothly efficiently and effectively.

**Role Objectives / Responsibilities**

To order and receipt Gift cards as per policies and procedures
To reconcile daily takings as per company policies and procedures for all information desk staff
To obtain the sign-off from Finance and Admin
Manager on the monthly sales gift card reconciliation
To ensure that all information kiosks are manned by professional staff during Mall trading Hours and that customers are provided with the correct information at all times
Gift card queries, customer complaints and investigations
To ensure that gift cards are sold according to company policies and procedures and audit requirements and that
- Problems are immediately reported to the Finance and Admin manager b, Daily taking sheets are completed correctly
- Banking is completed on a daily basis
- Gift card reconciliation is updated on a daily basis and sent to head office finance by the last day of every month.
- Approval of Batch loads for gift card sales
- Debit and credit card reconciliation matching all bank settlements with sales.

Staff Management
- Training and development requirements for staff
- Performance management for staff
- Succession Planning
- Staff discipline
- Staff rosters
- Punctuality
- Salary / Overtime costs
- Coaching

To reconcile all NON-GLA accounts
- Forward to head office finance for approval and invoice
- Collection of outstanding amounts

Procurement:

- Check paperwork
- Check account allocations
- Ensure paperwork is signed and approved
- Ensure sufficient budget
- Request finance to release budget
- Raise requisition for costs on SAP ensuring correct allocations are used and detailed text is captured.
- Get approvals in order for PO to be released
- Attached quotes, invoices, contracts on SAP
- Receipt costs once job/promotion is complete and forward to Accounts Payable before cutoff date for payment.

To manually accrue any monthly costs not yet receipted and forward to finance by the 26th of every month
To complete variance commenting on Marketing
Spend and submit to head office Finance by the 03 rd of every month.
To complete a goods receipt report, providing comments on all orders released but not yet paid.

**Required Qualification**:
Matric Certificate

**Experience**:
At least 2 years minimum cash sales / administration / reconciliation /customer service experience

**Competencies**:

- Essential:_
Adhering to Principles and Values
Delivering Results and Meeting Customer Expectations
Leading and Supervising
Working with People
Following Instructions and Procedures
Learning and Researching
- Desirable:_
Adapting and Responding to Change
- Coping with Pressure and Setbacks_
- Deciding and Initiating Action_
- Presenting and Communicating Information_
- Achieving Personal Work Goals and Objectives_