Support Manager: Distribution

2 days ago

Roodepoort, Gauteng, South Africa Clover Full time
Job Advert Summary

Clover is looking for a Support Manager: Distribution to Develop and implement efficient Secondary Distribution Processes and Systems. Install and Optimize Secondary Distribution Systems (Road Show, DRM, Camera's, Mix telematics…). Track efficiencies through the correct KPI's

Minimum Requirements
  • Degree
  • Travel off-site/ overnight stay
  • Computer literacy (Advanced)
  • Relevant experience in applying job related concepts, techniques and processes at the required level
  • Experience in working with senior management
Duties and Responsibilities

Distribution Efficiencies

  • Coordinate and implement Distribution KPI's for all the Clover Distribution facilities
  • Standardize Distribution processes and Distribution KPI's across all facilities
  • Set-up Daily, Weekly and Monthly Distribution KPI Reports
  • Ensure best practices are identified and implemented nationally
  • Investigate and Implement New technologies to improve KPI's /reduce cost

Implement Distribution systems nationally

  • Coordinate and implement Secondary Distribution projects
  • Write SOP's and conduct user training
  • Set up location and systems, develop and design distribution processes.
  • Ensure Optimal Routing is implemented nationally (Centralized/de-centralized)
  • Update training documentation bi-annually

Provide Distribution System Support

  • Ensure payment of Distribution Systems Vendors (e.g. maintenance, overtime, service rendered)
  • Provide first/second line support for Distribution Systems. (24/7/365)
  • Administer SLA's with Distribution System vendors and support vendors for hardware. (Roadshow, DRM, Camera's ...)
  • Coordinate and control the pool of hardware to support Distribution software with vendors and finance.

Perform System and Process Audits

  • Audit Distribution processes annually to ensure compliance in process.
  • Ensure KPI's is utilized to drive performance /reduce cost
  • Ensure that the expediting Centres processes and focus areas is aligned to get maximum benefit of Distribution Systems / reduce cost
  • Bi-Annual review of Master Routes for sites that don't use Dynamic Routing

Distribution Development

  • Identify Areas where Distribution Processes/Systems can assist the development/improvement of other development areas (link to warehousing, primary distribution and other areas of the Business)
  • Accommodate and find suitable solutions to accommodate changes in the business (Customer DC's, New Principals, Masakhane...)
  • Coordinate Secondary Distribution Studies to reduce Cost (NDD's, delivery frequencies, truck sizes, back-doors, over-time …)

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