Revenue Manager

Revenue Manager

(18463)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. With an atmosphere that's chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests' expectations at every possible turn.

Set in the vibrant heart of Cape Town's waterfront, surrounded by restaurants, shopping, art and entertainment; on the doorstep of Table Mountain; and within easy reach of spectacular beaches, national parks, and winelands; One&Only Cape Town is the ultimate curator of discovery, from active adventures, to mindful moments and exclusive, tailored experiences. The warm South African charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest's every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it's our passion

Job Summary:

To maximize revenues by utilizing all available tools and channels, constantly researching the market and effectively communicating with all relevant departments. Responsible for the overall planning and implementation of revenue & distribution strategies and objectives. Responsible for the formulation and implementation of long and short-term revenue and occupancy generating strategies for each channel, ensuring that maximum yield is applied and rate integrity is maintained. To manage the hotels daily, weekly, monthly and annual reporting requirements through the management of a Business Analyst position.

Budget & Management:

• Directly manage an annual cost budget of x
• Directly manage 1 headcount (Business Analyst)
• Manage an annual revenue budget of x in conjunction with Sales
• Directly manage an OTA revenue budget of x

Main Duties and Responsibilities:

• Responsible for the formulation and application of rate strategies across different market segments, achieving high occupancy, ADR & REVPAR, and increased fair market share in comparison to competitive set
• Control the rates and availability of the hotel through a proactive approach to yield and revenue maximisation, ensuring that the hotel maintains its rate integrity while generating volume across all market segments
• Analyse and interpret information regarding micro and macro environmental concerns and formulate proactive strategies to capitalise on opportunities, shifts, downturns and trends in the market
• To maximise revenue generation during peak and non-peak periods by applying and practicing demand based pricing strategies in order to stabilise business periods and create volume while maintaining rates
• Constantly evaluates results vs. strategies and modifies approach where required
• Monitor competitor availability and pricing on a daily basis, using all available tools such as Industry Reports, Internet, Ring Around and subsequently analyze & report actual performance versus competitive set
• Ensure available technology (PMS, CRS, OTA's and GDS) is fully utilized and understood according to property specific business mix and requirements
• Ensure optimal use, and measure performance on all distribution channels, to ensure that fair market share is achieved if not surpassed, e.g. , GDS, and e-channels. Assist the Sales & Marketing Team in devising marketing campaigns, to ensure that the Hotel reaches the right people, at the right time, in the right place
• Carry out analysis of Booking Patterns & Market Trends, and ensure that these are recorded to facilitate future decisions
• Analyze Tour Operator allocations performance
• Be the local champion for the introduction of the Rainmaker Revenue Management software application into One&Only Cape Town
• Manage a systematic program of online advertising to support the OTA and direct online channels in conjunction with Marketing
• To identify and propose the hotel pricing strategy by market segment with reference to market intelligence, buying patterns and pre determined seasonality
• To identify and propose tactical offers to generate incremental revenues
• To actively participate in the production of the hotel's annual budget and to assist in the creation, update and evaluation of the hotel Strategy Plan and annual rate planning exercise
• To prepare a weekly Revenue / Sales Strategy Meeting. Collate and distribute meeting minutes of notes on forecast and strategy changes, including weekly action plan
• Identify procedures for effective workflow for all revenue related areas
• To ensure all standards and processes and procedures for Revenue Management & Distribution are followed
• Drive Projects related to revenue management & Distribution
• To continuously manipulate availability & rates while ensuring parity across all distribution channels. This allows maximum flexibility to capture all market buying patterns while optimizing REVPAR
• To propose incremental revenue generators to maximize overall hotel revenue
• Set monthly targets of up selling revenue for front office and reservations department
• Maintaining high standards of data quality through system maintenance and audits
• Responsible to drive maximum revenues through all available Booking channels by applying relevant pricing and inventory management
• Ensure daily/weekly/monthly reporting to the regional/corporate office is adhered to in a timely & accurate manner
• Directly manage the local Business Analyst which reports to this position
• Liaise with Sales and Marketing to ensure all promotion / programs are fully understood and right for the business
• Understand the dynamics of the Global, National, Regional & Local Political and Economic Market, local Competitors and all demand generators for the destination
• Assist in Recruitment & Selection into the Revenue department
• Ensure an effective Training & Development Calendar is in place & adhered to, that all Team members have a Personal Development Plan and clearly defined objectives, and that a Succession Plan exists within the department
• To undertake any other tasks reasonably requested by the General Manager and/or the Group Director Revenue Management & Distribution

Skills, Experience & Education Requirements:

• Extensive knowledge and experience of working in Revenue Management
• Strong interpersonal skills and the ability to think creatively and interact at all levels of the organisation.
• Cognitive skills, including financial and quantitative analysis and problem analysis.
• Extensive experience working in Excel and Word
• Experience of Opera, Data Mining tools and Hotel Revenue Management Systems would be advantageous but is not essential
• High level of numeracy
• Strong and highly developed analytical skills
• Strong organizational skills and the ability to handle multiple projects at one time
• Excellent verbal and written communication skills
• Ability to work to tight deadlines
• Numerate Degree or equivalent
• Distribution Management experience essential

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.