Operations Co-ordinator

Potentiam is a global provider of highly qualified professionals to European SMEs from our offices in Romania, South Africa and India. Potentiam works with clients in finance, energy, leisure, marketing, business services and technology industries, providing technical, professional multi-lingual highly motivated staff, most of whom have had experience of working for international companies. Staff cover a wide range of roles from accounting, marketing, data management, HR, sales/account management, engineering, technology, and operations. Potentiam manages our staff's career development and personal development training, all infrastructure, HR and payroll with our clients directly managing day-to-day staff responsibilities and role training and development.

Our Client

A leader in executive search and talent acquisition. By serving the most innovative companies in the world across technology, automotive, science, industrial and consumer markets, they combine deep commercial insight with leading-edge head-hunting capabilities to deliver high performing talent that sets their clients apart. Companies hire them to identify, assess and recruit 'best in class' forward thinkers that will future-proof their business whilst driving continued success and growth. Their goal is to deliver innovative talent solutions that challenge thinking, whilst bringing creativity and effectiveness in the recruitment process.

Purpose of this role

The Operations Co-ordinator will oversee the day-to-day management of our workplace facilities while providing first-line support for basic technology set-up and troubleshooting. This role is key in ensuring a safe, efficient, and well-functioning environment for the team, combining practical facilities oversight with hands-on technical problem-solving. A varied and dynamic role in a collaborative working environment.

What you will be doing

• Manage the day-to-day operations of the workplace facilities, ensuring safety, compliance, and smooth functioning.
• Oversee office equipment, maintenance schedules, and liaise with contractors and service providers.
• Monitor building services (e.g., heating, lighting, security, cleaning) and escalate issues as needed.
• Ensure compliance with health and safety regulations.
• Manage office supplies and equipment inventories.
• Invoicing and cost reconciliation on a weekly basis.
• Assist the team with IT set up and troubleshoot any issues.
• Provide first-line technical support for basic IT issues such as connectivity, hardware set-up, and peripheral devices.
• Assist with meeting room technology (projectors, video conferencing, smart boards) and troubleshoot issues promptly.
• Support new staff with workstation set-up (PCs, laptops, printers, etc.).
• Escalate complex IT issues to the relevant IT support team or external provider, ensuring timely resolution.
• Maintain accurate and updated records of IT assets and equipment assigned to staff.
• Complete regular IT asset audits.

Who you are

• 5+ years' experience in workplace operations, facilities or office management
• Highly organised with strong admin skills and exceptional attention to detail
• Process-driven, you value structure, documentation, and doing things properly
• Naturally service-oriented, with a strong internal customer mindset
• Tech-savvy and curious, comfortable with basic IT set-ups, troubleshooting, and device support
• Confident diagnosing issues across hardware, connectivity, peripherals, and meeting room tech
• A proactive problem-solve
  r
  who can work independently and escalate when needed
• Excellent organisational skills with the ability to juggle multiple priorities
• Clear, professional communicator, comfortable working with multiple stakeholders
• Calm under pressure and quick to respond when tech or facilities issues arise
• Confident using Microsoft Office and everyday workplace IT systems

DISCLAIMER

The personal information you provide in connection with the submission of your job application or otherwise as part of a recruitment process is used and stored for use only in the execution of a recruitment process and in connection with a possible recruitment.

Our contact person for questions regarding processing of personal data in connection with HR activities is Chantal Endemann, who can be contacted on email at The disclosure of your personal information to any third parties is in accordance with written agreements with the parties concerned that comply with the applicable rules, including confidentiality requirements and deletion of information after the recruitment process ends as per our data storage policy.