Contact Centre Agents

2 weeks ago

Ephraim Mogale Limpopo, South Africa PG Group (Pty) Ltd Full time R120 000 - R240 000 per year

PG Glass

PG Glass is the leading supplier of auto glass and building glass replacement services in Southern Africa. Over 110 Fitment Centres are available to replace or repair auto glass, PG Glass Medic chip repair, windscreen wipers, TempSecure windows and replace glass in homes and buildings. A 24 hour contact centre is available to serve customers and process insurance claims. PG Glass fit only genuine Shatterprufe, Safevue, OE glass, Armourplate, LLumar and PG SmartGlass products

Main Job Purpose
Provide exceptional customer service to all PG Glass customers both internal and external in line with the Company's High Performance Network strategy so as to ensure the achievement of set Key Performance Indicators.

Main Objective

  • Provide exceptional customer service, by maintaining quality service levels in line with Key Performance Indicators, through efficient and effective multi channel claims handling end to end.
  • Maximise Contact Centre sales by upselling and converting leads to sales in line with the PG Glass Strategy.
  • Manage and resolve customer complaints by conducting a root cause analysis and implementing preventative measures so as to avoid reoccurrence.
  • Ensure compliance to admin Standard Operating Procedures by timeously submitting required reports, managing and updating information on Customer Relationship Management System and researching required information.
  • Maintain established and professional networks with key stakeholders so as to ensure business continuity.

Critical Job Requirements
Qualification(s)

  • Grade 12

Knowledge

  • Computer literacy (MS Suite)
  • Business Communication Skills (written and verbal)
  • Customer Service Principles
  • Sales Principles

Skills

  • Attention to detail
  • Listening Skills
  • Problem Solving Skills
  • Planning and Organising
  • Adaptability/Flexibility
  • Team Work
  • Resillience
  • Telephony System

Experience

  • 1-3 Years Contact Centre Experience
  • 1-3 Years Contact Centre Experience

PG Group, and its subsidiaries, are committed to the principles of employment equity and as such are equal opportunity employers. Qualified applicants who apply for any vacancies will be considered with due consideration based on of fairness and equity. Factors such as race, ethnicity, religion, sexual orientation, gender identity, national origin or disability are not consider exclusively and are not determinative of any appointments made by PG Group or its subsidiaries.

Requisition ID: 2202

  • Contact Centre Agents

    1 week ago

    Ephraim Mogale, Limpopo, South Africa PG Group (Pty) Ltd Full time R104 000 - R156 000 per year

    PG GlassPG Glass is the leading supplier of auto glass and building glass replacement services in Southern Africa. Over 110 Fitment Centres are available to replace or repair auto glass, PG Glass Medic chip repair, windscreen wipers, TempSecure windows and replace glass in homes and buildings. A 24 hour contact centre is available to serve customers and...

  • Sales Agent Field

    1 week ago

    Limpopo, South Africa Winning Form Full time R120 000 - R240 000 per year

    ResponsibilitiesBeing a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa's biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that's just the beginning. Our talented Team is on a mission to increase our...

  • Senior Customer Service Consultant

    1 week ago

    Ephraim Mogale Local Municipality, South Africa PG Group (Pty) Ltd Full time

    Senior Customer Service Consultant (Polokwane) PG Glass is the leading supplier of auto glass and building glass replacement services in Southern Africa. Over 110 Fitment Centres are available to replace or repair auto glass, PG Glass Medic® chip repair, windscreen wipers, TempSecure windows and replace glass in homes and buildings. A 24 hour contact...

  • Business Analyst

    4 weeks ago

    Ephraim Mogale Local Municipality, South Africa PG Group (Pty) Ltd Full time

    Overview PG Glass is the leading supplier of auto glass and building glass replacement services in Southern Africa. Over 110 Fitment Centres are available to replace or repair auto glass, PG Glass Medic® chip repair, windscreen wipers, TempSecure windows and replace glass in homes and buildings. A 24 hour contact centre is available to serve customers and...

  • commercial manager – fm2353

    1 week ago

    Limpopo, South Africa Farm Manager SA Full time R500 000 - R1 200 000 per year

    Tzaneen Area – Limpopo: The Commercial Manager will lead the commercial operations of the packhouse and processing, ensuring the minimising/mitigating of all risks whilst maximising revenue through optimising returns. This includes for fresh, identifying the best market for specific fruits, assessing income potential and associated risks, and ensuring that...

  • entomologist – fm2354

    1 week ago

    Limpopo, South Africa Farm Manager SA Full time R120 000 - R180 000 per year

    Tzaneen Area – Limpopo: The successful candidate will focus on managing pest and disease control, specifically entomological issues affecting citrus crops, ensuring optimal yield and quality. Responsible for implementing integrated pest management (IPM) strategies, overseeing the application of pesticides and biological control agents, and providing expert...

  • Store Manager

    1 week ago

    Limpopo, South Africa Clicks Group Limited Full time

    **Listing reference**: 020331 **Listing status**: Online **Position summary** **Industry**:Wholesale & Retail Trade **Job category**:Other: FMCG, Retail, Wholesale and Supply Chain **Location**:Limpopo **Contract**:Permanent **Remuneration**:Market Related **EE position**:Yes **About our company** - Clicks Group **Introduction** - Are you...

  • Chief Director: Provincial Operations

    5 days ago

    Limpopo, South Africa The South African Department of Employment & Labour Full time R1 200 000 - R3 600 000 per year

    Centre Operations in the Province. Oversee the effective implementation of Corporate Services. Oversee the effective implementation of UIF and CF services.ENQUIRIES: Ms MM Matyila Tel No: APPLICATIONS: Chief Director: Human Resources Management: Private Bag X117, Pretoria,0001 or hand deliver at 215 Francis Baard Street. Email: Jobs- CLOSINGDATE: 21 November...

  • Principal COID Employers Auditor

    5 days ago

    Limpopo, South Africa The South African Department of Employment & Labour Full time R104 000 - R208 000 per year

    Principal COID Employers AuditorREF NO: HR 4/4/6/01SALARY: R per annumCENTRE: Provincial Office: LimpopoREQUIREMENTS: Undergraduate qualification (NQF level 6) as recognized by SAQA in FinancialAccounting/ BCOM Accounting/ Internal Auditing. A valid driver's license. Four(4) years functional experience in Compliance Management/ Auditing/ Accounting/...

  • Pharmacist Assistant Qpb

    7 days ago

    Blouberg, Limpopo, South Africa Clicks Group Limited Full time

    **Listing reference**: 020649 **Listing status**: Online **Position summary** **Industry**:Pharmaceutical Sector **Job category**:FMCG, Retail, Wholesale and Supply Chain **Location**:Blouberg Strand **Contract**:Permanent **Remuneration**:Market Related **EE position**:Yes **About our company** - Clicks Group **Introduction** - Responsible for...