Senior Customer Service Consultant
2 weeks ago
Senior Customer Service Consultant (Polokwane) PG Glass is the leading supplier of auto glass and building glass replacement services in Southern Africa. Over 110 Fitment Centres are available to replace or repair auto glass, PG Glass Medic® chip repair, windscreen wipers, TempSecure windows and replace glass in homes and buildings. A 24 hour contact centre is available to serve customers and process insurance claims. PG Glass fit only genuine Shatterprufe®, Safevue®, OE glass, Armourplate®, LLumar® and PG SmartGlass® products. Main Purpose To effectively manage the front desk of a Fitment Centre by providing professional operational support and customer consultation, ensuring full compliance with corporate identity standards, operational procedures, and business processes. This role includes overseeing internal sales processing and providing leadership in the absence of the Fitment Centre Manager. Main Objectives Contribute to achieving Company revenue targets through effective stock control, sales generation, accurate cash management, and adherence to Company policies that support profitability and growth. Accurately process insurance claims by determining correct excess amounts, collecting payments, and ensuring key performance indicators (KPIs) are met to avoid financial losses. Maintain best administrative practices to ensure seamless stock control, ordering processes, and exceptional customer experiences. Optimise the scheduling system to maximise fitter productivity and job throughput, maintaining service delivery at full capacity. Place accurate stock orders based on scheduled jobs, following buy‑out procedures to avoid service delays. Complete and secure end‑of‑day and split reports, analyse variances, and elevate discrepancies to management to mitigate financial risks. Identify and address training needs of counter staff, deliver hands‑on training, and engage with management to foster skills development and enhance customer service delivery. Monitor and enact any issues that may impact Net Promoter Scores (NPS) or compromise the low‑effort customer experience expected by the business. Critical Job Requirements Qualifications Matric Certificate in General Management Level 4 or Supervisory Development Knowledge Proficiency in SAP and other relevant software systems Strong customer service orientation Comprehensive knowledge of automotive and building glass products Skills Strong interpersonal and telephonic communication Analytical problem‑solving ability Business acumen with a focus on efficiency Leadership and coaching capabilities Proactive, self‑motivated mindset Experience Minimum of 5 years’ experience in a customer‑focused environment At least 2 years’ experience in a PG Glass Fitment Centre as a Customer Service Consultant Equal Employment Opportunity PG Group, and its subsidiaries, are committed to the principles of employment equity and as such are equal opportunity employers. Qualified applicants who apply for any vacancies will be considered with due consideration based on fairness and equity. Factors such as race, ethnicity, religion, sexual orientation, gender identity, national origin or disability are not considered exclusively and are not determinative of any appointments made by PG Group or its subsidiaries. #J-18808-Ljbffr
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Customer Service Consultant
2 weeks ago
Ephraim Mogale Local Municipality, South Africa PG Group (Pty) Ltd Full timeCustomer Service Consultant (Louis Trichardt) PG Glass is the largest network of Shatterprufe windscreens and Armourplate toughened automotive glass Fitment Centre’s in South Africa, as well as the largest repairer and installer of glazing and building glass products in Southern Africa. Main Job Purpose To manage the front desk of a Fitment Centre by...
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Senior Customer Service Lead — Front Desk
2 weeks ago
Ephraim Mogale Local Municipality, South Africa PG Group (Pty) Ltd Full timeA leading glass service provider in South Africa is seeking a Senior Customer Service Consultant in Polokwane. The role involves managing front desk operations, processing insurance claims, and providing leadership in a Fitment Centre. The ideal candidate has over 5 years of experience in customer service with specific experience in a fitment centre....
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Customer Service Consultant
4 days ago
Ephraim Mogale Local Municipality, South Africa PG Group (Pty) Ltd Full timeCustomer Service Consultant - PG Glass (Louis Trichardt) PG Glass is the largest network of Shatterproof windscreens and Armourplate toughened automotive glass fitment centres in South Africa, as well as the largest repairer and installer of glazing and building glass products in Southern Africa. Main Job Purpose To manage the front desk of a Fitment Centre...
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Front Desk Customer Service Specialist
4 days ago
Ephraim Mogale Local Municipality, South Africa PG Group (Pty) Ltd Full timeA leading automotive glass company in Limpopo is seeking a Customer Service Consultant to manage front desk operations, provide support to customers and staff, and ensure compliance with business processes. The ideal candidate will have a Matric qualification, excellent telephonic and interpersonal skills, as well as proficiency in Microsoft Office. Join a...
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Full-Time Front Desk Customer Champion
2 weeks ago
Ephraim Mogale Local Municipality, South Africa PG Group (Pty) Ltd Full timeA leading glass manufacturer in Limpopo is seeking a Customer Service Consultant to manage the front desk of a Fitment Centre. Responsibilities include processing sales and claims, ensuring compliance with operational standards, and providing exceptional customer service. The ideal candidate will have Matric, strong telephonic communication skills, and...
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Health & Wellness Director (LPN) – Senior Living
2 weeks ago
Maruleng Local Municipality, South Africa Americare Senior Living Full timeA senior living organization in South Africa is seeking a Director of Nursing to lead the clinical team in providing exceptional care for residents. This role involves supervising nursing services, ensuring compliance, managing assessments, and fostering a safe environment. Candidates should have a current nursing license and a proven track record in nursing...
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Senior Marketing Consultant
1 week ago
Ndwedwe Local Municipality, South Africa Letsema Consulting and Advisory Full timeSenior Marketing Consultant We are seeking a dynamic and experienced Senior Marketing Consultant to join our team. The ideal candidate will be responsible for developing and executing marketing strategies to drive brand awareness, customer acquisition, and revenue growth. This role requires a creative thinker with a strong understanding of marketing...
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Credit Controller
3 weeks ago
Ephraim Mogale Local Municipality, South Africa PG Group (Pty) Ltd Full timeCredit Controller - Shatterprufe ARG (Bedfordview) Shatterprufe® is the leading manufacturer and distributor of OE Auto and aftermarket replacement glass products. The company manufactures genuine Shatterprufe® laminated windscreens and Armourplate® toughened automotive safety glass products. Three automotive glass plants produce over 4 million pieces of...
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Senior Marketing Consultant KZN
1 week ago
Ndwedwe Local Municipality, South Africa Letsema Consulting and Advisory Full timeSenior Marketing Consultant We are seeking a dynamic and experienced Senior Marketing Consultant to join our team. The ideal candidate will be responsible for developing and executing marketing strategies to drive brand awareness, customer acquisition, and revenue growth. This role requires a creative thinker with a strong understanding of marketing...
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Buyer
2 weeks ago
Ephraim Mogale Local Municipality, South Africa PG Group (Pty) Ltd Full timeWidney Transport Components is a supplier of specialist commercial vehicle glass and sliding window solutions. The company supplies solutions to the bus and train industry and is the only local accredited sliding window supplier for Toyota, Daimler Chrysler, General Motors, Nissan and Ford. Job Title: Buyer – Gauteng Main Purpose To take overall...
