AI Bot Developer

5 days ago

Johannesburg, Gauteng, South Africa Sabio Group Full time R250 000 - R500 000 per year
AI Bot Developer

Department: Delivery

Employment Type: Full Time

Location: Johannesburg


Description At Sabio Group, we're dedicated to fostering an environment where employees thrive. Since 1998, we've built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX revolution. We're seeking creative, resourceful people to join our fast-growing organisation, where you'll have the opportunity to develop your skills and contribute to a culture of continuous learning.

We work with some of the world's largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe's fastest-growing providers of CX transformation solutions, we're committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience.

We are currently looking for a passionate and enthusiastic AI Bot Developer to join our Team

We look for people with the right cultural fit having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. You will play an important role in driving change within our business, joining a department that is continually on a journey of change.

Join the customer service bot/AI agent development team for contact center environments, working end‑to‑end across the lifecycle: requirements, design, development, unit & integration testing, deployment, and post‑production support. You will build scalable conversational solutions (voice/chat), integrate with CCaaS/CRM systems, and continuously optimize performance, reliability, and customer experience in Spanish. 

Key Responsibilities Discovery & Design
  • Translate business requirements into technical designs, intents/entities, dialogue flows, and handoff policies.
  • Define non‑functional requirements (latency, resilience, observability, security).
Development
  • Implement bots/AI agents (LLM/NLU pipelines, prompt/system instructions, tools/functions, RAG).
  • Build integrations (REST/GraphQL, webhooks, event streams) with CCaaS/CRM/knowledge bases.
  • Configure ASR/TTS for voice and omnichannel use cases.
Quality Engineering
  • Create unit/integration/regression tests; automate with CI/CD.
  • Establish evaluation datasets and metrics (precision/recall/F1, latency, containment).
Deployment & Operations
  • Ship via CI/CD, manage environments, feature flags, and rollout/rollback.
  • Monitor production (logs/metrics/traces), triage incidents, and drive root‑cause fixes.
  • Continuously improve prompts, datasets, flows, and integrations based on analytics.
Security, Privacy & Compliance
  • Implement PII redaction, data minimization, access controls, and auditability.
  • Ensure GDPR/LOPDGDD compliance and Responsible AI guardrails.
Collaboration & Documentation
  • Partner with conversation designers, data scientists, QA, Ops, and vendors.
  • Maintain clear technical docs, runbooks, and coding standards.

Skills Knowledge and Expertise We need you to contribute:
  • Participation in bot projects (voicebots, chatbots, virtual assistants, etc.) involving conversational flows, open questions, automation, NLU technologies (voice recognition, classification, voice synthesis), and generative AI.
  • Experience in customer relations, requirements gathering, design, validation, etc.
  • Bot development using conversation technologies such as DialogFlow, Genesys Dialog Engine, Nuance Mix, Microsoft Bot Framework, and VXML.
  • Knowledge and experience in programming and scripting (Javascript/Node, Python, Java bash, etc.).
  • Advanced command of key Generative Artificial Intelligence terminology and concepts, especially in the use of large-scale Language Models (LLMs) such as GPT or Gemini.
  • Deep understanding of the capabilities, limitations, and functioning of LLMs.
  • Experience in the design, implementation, or use of Retrieval-Augmented Generation (RAG) architectures to enrich generated responses with external information.
  • Proficiency in generative AI-based tools for productivity, development, analysis, and automation tasks (e.g., Copilot, ChatGPT, Notion AI, GitHub Copilot, etc.).
  • Ability to integrate generative AI solutions into business workflows, including APIs, SDKs, and cloud platforms.
What extra would be desirable:
  • Development of bots or agents using generative AI technologies such as AI Agentics architecture, Google Conversational Agent with Playbooks, Gemini, OpenAI, Amazon Bedrock, Microsoft Azure AI, other AI architectures, or LLMs...
  • Knowledge of cloud services, mainly AWS, as well as systems deployed with Docker or Kubernetes
  • Experience in contact center and Meta integrations on different platforms. Knowledge of cloud services, mainly AWS, as well as systems deployed with Docker or Kubernetes
  • Experience in recognition models (SST, TTS, NLU) as well as in their training or continuous improvement: Microsoft STT, MS LUIS/CLU, Google, Amazon, Nuance Recognizer.
  • Experience in improving UX at the design, development, analysis, and continuous improvement levels of NLP associated with bots.
  • Proficiency and experience with project development tools and methodologies. IDEs, code repositories (mainly git), Agile
  • Ability to analyze and participate in consulting projects where customer automation bot services have been analyzed, evaluating KPIs, and a proposal for improving their systems and services has been developed.


Benefits This is your chance to join and friendly and passionate team that will motivate you to learn and develop your career in the company.

Benefits may include:

Pension Scheme
Remote/Flexible work
Life insurance
Health insurance
25 days paid holiday a year
LinkedIn Learning
Plus many more (Benefits are dependant on your base location.)

The Small Print

Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised. 

  • AI Bot Developer

    1 week ago

    Johannesburg, Gauteng, South Africa Sabio Group Full time R104 000 - R208 000 per year

    AI Bot DeveloperDepartment: Delivery Employment Type: Full TimeLocation: JohannesburgDescriptionAt Sabio Group, we're dedicated to fostering an environment where employees thrive. Since 1998, we've built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX...

  • Wordpress Developer

    2 days ago

    Johannesburg, Gauteng, South Africa Forensic AI Full time R480 000 - R800 000 per year

    Company DescriptionAt Forensic AI, we help organizations unlock clarity, efficiency, and insight through AI-powered, Cloud-driven solutions. We're a team of curious builders and strategic thinkers who believe technology should make operations simpler, smarter, and more human.Role DescriptionThis is a full-time, remote position for a WordPress Developer...

  • AI Specialist

    1 week ago

    Johannesburg, Gauteng, South Africa Tshinwelo Innovative Business Solutions [TIBS] Full time R1 500 000 - R2 500 000 per year

    Company DescriptionTshinwelo Innovative Business Solutions (TIBS), established in 2015, leverages its expertise in business strategy advisory, supply chain management, business process management, and human capital management to offer pragmatic, innovative, and sustainable solutions. By integrating traditional business approaches with digital enabling...

  • AI Specialists

    1 week ago

    Johannesburg, Gauteng, South Africa Tshinwelo Innovative Business Solutions [TIBS] Full time R1 200 000 - R2 400 000 per year

    Company DescriptionTshinwelo Innovative Business Solutions (TIBS), established in 2015, offers pragmatic and sustainable solutions in Business strategy advisory, Supply chain management, Business process management, and Human capital management. By integrating traditional business approaches with digital enabling technologies, TIBS helps organizations...

  • AI Specialist

    4 days ago

    Johannesburg, Gauteng, South Africa Rosstone Professional Solutions Full time R900 000 - R1 200 000 per year

    AI Specialist / Industrial EngineerThis role is critical in identifying, developing, and deploying AI-driven solutions that improve operational efficiency, inventory management, demand forecasting, and overall supply chain performance. The ideal candidate will combine strong technical AI/ML expertise with a practical understanding of warehousing operations,...

  • AI Specialist

    4 days ago

    Johannesburg, Gauteng, South Africa Zealhr Full time US$90 000 - US$120 000 per year

    Job Description AI SpecialistINTRODUCTION:Our client is a leading pharmaceutical company committed to innovation, digital transformation, and global expansion. Are you ready to transform industries with cutting-edge AI solutions? We are looking for an AI Specialist to lead the way in automation, data-driven decision-making, and AI-powered innovations.Job...

  • Senior AI Specialist

    4 days ago

    Johannesburg, Gauteng, South Africa Boardroom Appointments Full time R1 200 000 - R2 400 000 per year

    Minimum requirements:Advanced Diplomas/National 1st DegreesB.Sc Computer Science, B.Com Informatics, Engineering Degrees (preferred) Candidates should have development experience in generative models such as M365 Co-Pilot, Bing Chat, GitHub Co-Pilot, GPT, and Transformer models. Candidates should identify the use case, define POC generative AI models, and...

  • AI Training Experts

    7 days ago

    Johannesburg, Gauteng, South Africa e0254c18-3a6f-44fc-8fa4-ef6c5782af5e Full time R1 200 000 - R2 144 000 per year

    AI Training ExpertsAbout ProlificProlific is not just another player in the AI space – we are building the biggest pool of quality human data in the world.Over 35,000 AI developers, researchers, and organizations use Prolific to gather data from paid study participants with a wide variety of experiences, knowledge, and skills.The roleWe're looking for AI...

  • AI Platform Architecture

    5 days ago

    Johannesburg, Gauteng, South Africa InfyStrat Full time R2 000 000 - R2 500 000 per year

    InfyStrat is seeking an experienced AI Platform Architect to join our innovative team. In this role, you will be responsible for the design, architecture, and implementation of AI platforms that drive data analysis and machine learning initiatives across our organization. You will work closely with data scientists, engineers, and business stakeholders to...

  • Data Scientist – Generative AI

    2 days ago

    Johannesburg, Gauteng, South Africa PBT Group Full time R1 200 000 - R2 400 000 per year

    The Data Scientist will be responsible for designing, developing, and deploying Generative AI models to drive innovation and business value. The ideal candidate will work closely with cross-functional teams to enhance AI-driven solutions, optimise data pipelines, and contribute to the organisation's AI strategy.Key Responsibilities:Develop and deploy...