Account Director

ABOUT US
DataEQ uses social media and other customer feedback data to help our clients (large enterprise brands) generate better CX insights, manage risk, improve conduct reporting and optimise social customer service. Data is at the heart of what we deliver, so our work requires a strong understanding of qualitative and quantitative methodologies, as well as the ability to structure data in innovative ways to address clients' business problems.

ABOUT THE ROLE
As an Account Director, you'll report to the Head of Client Service and take ownership of a diverse portfolio of our largest clients across industries like fi nancial services, telecoms, and retail. You'll operate independently, managing your client accounts end-to-end, from onboarding to upselling, with a focus on retention, growth, and value delivery.
Your ultimate goal? Ensuring clients understand and use our data to drive better business decisions. You'll be a trusted advisor, helping clients unlock insights, improve performance, and get the most out of our tools and services.
We're looking for a strategic, curious, and relationship-driven individual to join our high-performing Business Development team - someone excited by our mission and ready to grow with us. Our culture is tight-knit and built around curiosity, freedom, innovation, intellect, and results.

WHAT YOU'LL BE DOING DAY-TO-DAY
Client Retention & Growth

• Own and grow a portfolio of enterprise clients
• Drive renewals and manage RFP/RFQ processes where relevant
• Build and nurture relationships across multiple levels of each client organisation
• Identify key business problems and position DataEQ's solutions accordingly
• Ensure broad and deep usage of our data across client teams and decision-makers
• Develop and execute upsell strategies with clear growth targets
  
  

Client Engagement & Delivery

• Act as the main point of contact for all client queries
• Help clients extract value from our data through insights, dashboards, training, or product support
• Work with internal teams to ensure smooth delivery and accurate, impactful reporting
• Brief analysts, review outputs, and manage client feedback and change requests
  
  

Team & Internal Collaboration

• Manage and mentor Account Managers (where applicable), including onboarding, goal-setting, and development
• Set and track client forecasts, KPIs, and upsell plans across your team's portfolio
• Prepare cost estimates and proposals
• Support the finance team with billing and payment resolution

WHAT WE'RE LOOKING FOR

• A tertiary qualification
• 5+ years experience in a senior client service role
• Proficiency in MS Word, PowerPoint, and Excel is essential, and you'd need to be comfortable learning and navigating new web-based software applications
• Analytical problem solving and attention to detail
• Outstanding communication skills in writing and in person 
• The ability to work flexibly in a fast-paced, performance-orientated environment
• A curious, always learning personality
• Excited by the scale and potential of the DataEQ vision
• Target-driven, determined and energetic
• A collaborative colleague who builds strong relationships internally as well as externally
• Able to travel locally
• An exceptional relationship builder and excellent at getting things done

Desired

• 2+ years people management experience
• Consulting and customer success experience

WHY YOU'LL LOVE WORKING WITH US
If you join our team, DataEQ will support you at work and at play. We have a dynamic and inclusive company culture and we hire people who put the smarts and hearts into everything they do. We are a fully remote company where you will have the fl exibility to manage your own time because we focus on outcomes over inputs. Whilst our team is located around the world, the bulk of our team are based in Johannesburg and Cape Town, South Africa. Should you be located in one of these cities and you crave interpersonal connection, we do offer various opportunities to interact in person.
In addition to our flexible and remote working culture which we LOVE, we have many more reasons why you should join our team:

• Generous annual leave
• Market-related remuneration packages (including generous bonus structures for our client-facing team members)
• Regular company status meetings to ensure everyone is aligned and working towards the same purpose
• Sabbatical benefit after 5 and 10 years of service
• Access to optional co-working space
• Meeting-free days
• A solid work-from-home set up, which includes a contribution towards your WiFi expenses
• Compulsory Pension Fund and Group Life benefit, with optional Medical Aid
• Personal development budget
• Regular team socials (Joburg & Cape Town)
  
  

Notice about the use of your Personal Information:
Please be advised that as part of our recruitment processes:
You acknowledge that collection of Personal Information is both necessary and requisite as a legal obligation that falls within the scope of execution of the legal functions and obligations of DataEQ in relation to assessing you and other applicants for the job position.
You unconditionally and irrevocably consent and authorize DataEQ to undertake the collection, processing, and further processing of your Personal Information by DataEQ, for the purposes of DataEQ's general recruitment processes, for assessing your possible engagement with DataEQ.
Without derogating from the generality of the aforestated, you consent to DataEQ collecting and processing of Personal Information pursuant to the internet, and email policies in place, insofar as your Personal Information is contained, in relevant electronic communications.
You agree to absolve DataEQ from any liability in terms of the Protection of Personal Information Act (POPI), for failing to obtain your consent or to notify you of the reason for the processing of any of your Personal Information. You agree to the disclosure of your Personal Information by DataEQ to any third party, where DataEQ has a legal or contractual duty to disclose such Personal Information. You further agree to the disclosure of your Personal Information for any reason enabling DataEQ to carry out or to comply with any business or legal obligation DataEQ may have or to pursue a legitimate interest of DataEQ, in order for DataEQ to assess you for the job position for which you are applying.
You consent and authorize DataEQ to transfer your Personal Information outside the Republic of South Africa for any legitimate business purpose of DataEQ within the international community and its donors or members. DataEQ undertakes not to transfer or disclose your Personal Information unless it is required for its legitimate business requirements and shall comply strictly with legislative stipulations in this regard.