Call Center Partner Expansion Engineer
4 days ago
Huawei Call Center Partner Expansion Engineer
Purpose of the position
Focus on Call Center solution sales to the customers and build partner channel for it, support Rep office for customer communication, customer requirements collection, producing market insight on call center industry etc
Major Compulsory Responsibilities
Establish and communicate values of the solutions to customers
Interpret data, analyze results using statistical techniques and provide ongoing market insight
Work with management to prioritize business and information needs
Locate and define new process improvement opportunities
Facilitate regular sync meetings to assist in the planning, estimation, alignment, and decision making in relation to solution features and capabilities
Work with Product and Solution Management, Product Owners to help ensure strategy and execution alignment
Drive improvement in the areas of efficiency and execution with relevant teams, products, components, functions
Knowledge& skills required:
Proven experience as call center solution sales or similar position
Experience in customer service is required
Proficiency with the necessary technology, including computers, software applications, phone systems, etc.
Outstanding communication and interpersonal skills
Excellent organizational skills with a problem-solving ability
Positive and patient
High school diploma or equivalent; Higher degree in a relevant discipline will be appreciated
Certified Call Center Manager (e.g. CCCM) or equivalent qualification is a plus
Required Education / Qualifications:
Minimum Bachelor degree in the relevant field.
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