Operations Manager

Company Description

Komatsu South Africa Pty Ltd, founded in 1921 in Komatsu City, offers a comprehensive range of earthmoving, mining, construction, and utility equipment. With over six decades of expertise in manufacturing and machinery, Komatsu has become a trusted name in delivering quality products and reliable service. Komatsu directly markets, services, and supports its products throughout Southern Africa.

Role Description

This is a full-time, on-site role for an Operations Manager at Komatsu South Africa, located in Germiston. The Operations Manager will oversee day-to-day business operations, ensuring efficient coordination and management of resources to meet organisational goals. Responsibilities include streamlining operational processes, setting and monitoring KPIs, managing teams, improving productivity, and ensuring compliance with company policies. The role also involves implementing strategies to enhance customer satisfaction while maintaining operational excellence.

Qualifications

Business related diploma/qualification (NQF level 6 or higher)

Experience:

• 8 years' or more experience in the construction and mining industry servicing multiple customers and managing an operational function with technical service support.
• 3 years operational management experience.
• Experience in the management of technical staff, business experience in customer liaison management, service level/contractual agreements, decision making and problem resolution in mining and construction industry (essential), financial management with regard to profitability and cost control, inventory management and reporting.

Specific knowledge requirements:

• ISO 9001/14001,
• OSHAS 18001,
• Occupational Health and Safety Act,
• Fundamentals of Labour Relations act,
• MS Word (High proficiency), MS Excel (High proficiency), MS Project & Outlook (High proficiency) MS PowerPoint (High proficiency),
• Valid Driver's License (essential)

Job Summary
:

• Horizon Planning, Human Capital Management, Financial Management, Contracts/Supplier Management, Corporate Governance, Liaison- and Change Management, Continuous Leadership Development
• Networks, builds and maintains sound business relationships with customers
• Participates in the unit sales process in support of the Product Sales Representative and in conjunction with head office functions (Marketing & Sales, Pricing, Product Support, Mining department, etc.)
• Monitors market trends and analysis business opportunities with a view to maximising parts and equipment sales potential
• Monitors and approves steps in the unit sales process and monitors quality of service
• Reports on sales vs budget, problems, issues and continuous improvement issues
• Participates in and approves maintenance planning activities
• Manages the overall servicing process
• Manages and assumes accountability for correct job costing information
• Authorises credit notes and re-work
• Reports on service, costs and warranties
• Manages the parts sales process and authorises the parts obsolescence (scrapping) process
• Checks compliance to stock count policy & procedure and reviews stock reports
• Checks the safeguarding of assets
• Monitors issues with emergency- and back orders and resolves bottlenecks and delays
• Reviews Parts Variance Reports, Credit Note Reports, Parts Obsolescence Reports & makes decisions
• Collates and reports on parts data – metrics, budget vs actual, problems and issues & availability
• Plans work and resource allocation in physical warehouse
• Manages the warehouse function for the branch
• Assumes accountability for the correctness of data entry with regard to inbound-, outbound- and stock storage and counting activities
• Manages the Product Support function for the branch
• Provides feedback to centralised product support on machine trends, data and or other issues which may impact improvements/customer satisfaction.
• Manages and controls expenditure
• Monitors the quality of supplier services and providing feedback if unsatisfactory
• Liaises/negotiates with suppliers
• Reporting to management on branch profitability, plan vs actual and explanations for variances or outstanding issues
• Maintains and enables a physical environment conducive to productivity and a positive image
• Manages branch offices and branch assets
• Monitors the safe usage of company vehicles & assets
• Conducts regular inspections on offices, buildings, parking areas, warehouses and yards and arranges for maintenance, fixes as required
• Recommends and obtains approval for upgrades and maintenance
• Monitors, controls and reports fixed costs vs budget

In accordance with the Employment Equity Act (EEA) of 1998, Komatsu is committed to the principles of employment equity and fair labor practices. We welcome applications from all qualified candidates, irrespective of race, gender, disability, age, religion, sexual orientation, or any other ground prohibited by law. We may consider designated groups

as per the EEA in our selection process to ensure a diverse and representative workforce, but all applications will be assessed based on qualifications and merit.

Candidates will be expected to pass a relevant medical examination, and agree to verification checks

Only online applications will be considered

Komatsu South Africa (Pty) Ltd complies with the protection of Personal Information Act 4 of 2013. By submitting your application, you give us your express and informed consent to process your personal information for recruitment purposes.