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Cabin Services Administrator

2 weeks ago

Cape Town, Western Cape, South Africa FlySafair Full time R104 000 - R156 000 per year


Description
  • Maintain cabin crew personnel records;
  • Assist with Grooming for the Crew i.e. dress code, hygiene etc;
  • Provide administrative support in the updating of manuals and other documents as and when required;
  • Assist with capturing Flight Reports and Attendance Registers;
  • Work with Human Resources to ensure relevant information is shared and distributed with new cabin crew employment;
  • Coordinate new Employee On boarding;
  • Ensure integration of all new cabin crew across all departments (i.e. includes all Uniform, parking, issuing of IPad, any Training related documents and rostering requirements);
  • Preparation of Documentation, copies of Licenses, Medicals and Certificates for Crew;
  • Organize and coordinate events i.e. Wings Parade;
  • Filing of all disciplinary records;
  • Daily administration of leave applications;
  • Contact crew to obtain information i.e. confirmation, sick notes, relevant documents etc;
  • Compile meeting minutes;
  • Assist with obtaining flight delay feedback from the cabin crew;
  • Assist in collecting Net Promoter Score (NPS) feedback from the cabin crew;
  • Support the recruitment process by scheduling ICFA interviews and reserving a venue for the interviews;
  • Arrange meetings between cabin crew and assistant managers;
  • Assist with tracking late arrivals of cabin crew and obtaining feedback regarding passenger complaints;
  • Assist with managing and calculating the cabin crew headcount;
  • Ensure compliance as it relates to Flight Operations processes and standards as delegated by Management;
  • Assist with implementation of relevant procedures, standards, specifications and guidelines within Flight Operations.


Requirements
  • Grade 12 or Equivalent (Essential);
  • Relevant tertiary education (Advantageous);
  • 1-3 years Administration experience (Essential);
  • Previous operations experience (Beneficial);
  • Willingness to work overtime when required;
  • Familiarity with the aviation industry's structure, including the specific operational context of cabin services and how they support broader airline functions;
  • Knowledge of aviation regulations and standards governing cabin crew operations;
  • Proficiency in administrative practices essential for document management, record-keeping, and report preparation, with an emphasis on meticulous documentation;
  • Understanding of customer service principles tailored to aviation, balancing the needs of internal stakeholders (cabin crew relations) with external customer expectations;
  • Proficient in the use of Microsoft Office (Word, Excel and Outlook);
  • Strong administrative skills;
  • Planning and organizational skills;
  • Excellent interpersonal skills with internal and external customers;
  • Good communication skills;
  • Excellent attention to detail;
  • Ability to multi-task and work effectively in a fast-paced environment;
  • Immaculate time keeping;
  • Ability to utilize digital tools for managing communications, documentation, and scheduling.

Personal Attributes:

  • Professional;
  • High integrity;
  • Reliable and dependable;
  • Ability to work independently or as a team.

Application Guideline:

  • Email applications will not be accepted;
  • Preference will be given to members of under-represented designated groups;
  • Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.

FlySafair reserves the right:

  • Not to proceed with this vacancy;
  • To appoint the selected candidates based on its operational requirements.

Closing Date: 1 September 2025



Work Level

Junior

Job Type

Permanent

Salary

Market Related

EE Position

No

Location

Cape Town