Operations Coordinator

1 week ago

Somerset West, Western Cape, South Africa ALFC Full time

My client is looking for someone based in Somerset West to take up the role of Operations Coordinator ASAP.

Job description:

To liaise with
customers old & new
, to ensure complete
satisfaction of all customers
resulting in
sales and customer satisfaction
at all times and to complete all
admin related tasks
relevant to the business.

Supporting Duties of This Role:

  • To create
    tasks for field team
    to action the work booked.
  • To maintain
    correct and updated records
    on the database from services rendered.
  • To
    add new customers
    to the
    CRM
    and ensure customer information is
    up to date
    on the system.
  • To send
    quotations
    as required.
  • Process purchase orders
    and GRV stock on our system.
  • Stock Control & Receiving goods and m
    anage
    stock takes.
  • To check that Jobcards are correctly competed by field teams.
  • Follow up calls with customers to ensure satisfaction of the work completed.
  • Invoice customers
    once the jobcards are handed in and all work has been completed to the satisfaction of the customer.

Detailed Duties of This Role:

  • Manage the field teams daily work schedule
    by adding all bookings received.
  • Manage call outs
    from customers and ensuring a field team member responds to the call out.
  • Ensure
    clear communication channels
    between the office, the field team and the customer.
  • On completion of the daily jobs carried out,
    capture the information correctly to database
    .
  • Update CRM
    with new clients and services dates.
  • Together with field team ensure that all
    repairs are dealt with timeously
    to ensure customer satisfaction.
  • Ensure
    sales to new and existing clients
    by following the sales process to completion and ensuring that the product is successfully installed.
  • To Ensure that our customers are
    contacted on a regular basis
    to ensure satisfaction of services rendered and to enquire if there are any upselling opportunities. We are always working in the best interests of the customer, helping them make the best decisions for them.
  • To
    handle customer complaints
    if any to ensure customer satisfaction.

  • Assist in
    ALL other departments
    as per operational requirements.

  • You need to show
    Enthusiasm and a positive attitude
    to everything, be
    self-starting
    and
    self-motivated
    . Have a f
    riendly and professional
    approach at all times to public and work colleagues.

  • Well-spoken and polite
    both on the phone and in person. Ability to "
    think on your feet
    ". Strong problem solving ability.
    Strong service, sales and customer orientation.
    Love working within a motivated team.

  • Logistics Operations Coordinator

    2 weeks ago

    Somerset West, South Africa Cresco Consulting Full time

    **Job Purpose**: Our client, Cape Five, an international fruit exporter, is expanding and seeking to employ an experienced logistics coordinator to share in the operational logistics responsibilities. The purpose of the role is to optimize use of cold storage, shipping lines and transport to ensure that the company’s budgetary requirements are met and...

  • Fast Food Operations Manager

    1 week ago

    Somerset West, South Africa Kencorp Executive Search Full time

    A Popular Fast Food based company in the Western Cape area is looking for an experienced Operations Manager to successfully manage and lead their operational requirements **Responsibilities** - Support company culture by driving and demonstrating the company’s values, vision and mission - Create and oversee implementation of the operational business plan...

  • Transport Operator

    2 weeks ago

    Somerset West, South Africa AECI Full time

    Perform daily checks of forklift, pallet jack and tractor, ensure forklift and tractor is kept in good, safe and clean condition and report any faults or damage to the Myco Production Team Leader. - **Conveyor System in Greenhouses** Ensure correct PPE is worn when operating the drive motor and conveyor belt and follow SOP’s when attaching drive motor to...

  • Fitment Centre Operations and Sales Lead

    3 weeks ago

    Somerset West, South Africa University of Fort Hare Full time

    Procurement Clerk – Cape Town – Kraaifontein (Junior Procurement Clerk) My client, a reputable company specialising in premium culinary essentials, is looking for a highly organised and proactive Junior Procurement Clerk to join its Finance Team in a support role. Key Responsibilities : Place daily orders for retail stock requirements. Ensure timely and...

  • Hvas/refrigeration Manager

    1 week ago

    Somerset West, South Africa Rohloff Group Full time

    **Join Our Team as a HVAS/Refrigeration Manager at KFC Rohloff Group!** KFC Rohloff Group is seeking an experienced **HVAC/Refrigeration Manager** to lead the strategic development, maintenance, and performance of HVAC and refrigeration systems across its franchise network. This role is essential to ensuring energy efficiency, optimal environmental...

  • Project Manager

    2 weeks ago

    Somerset West, South Africa Atomos Full time

    **Career** Mid-level project manager required to join our dynamic wealth management company. This is a great opportunity to build on your financial services experience supporting multiple project workstreams encouraging your growth on a path towards Programme Director. Its a hands on role with senior stakeholders, but also responsible for your own...

  • Estate Manager

    1 week ago

    Somerset West, South Africa Faircape Full time

    **Faircape Life** operates six high-end retirement and lifestyle estates across the Western Cape, including locations in Noordhoek, Kirstenhof, Tokai, Somerset West, and Onrus. We are currently seeking a skilled and service-driven **Estate Manager** to oversee operations at both **Heritage Manor** and **Bridgewater Manor** — two of our premier lifestyle...

  • Executive Assistant

    6 days ago

    Somerset West, South Africa Rohloff Group Full time

    **Join Our Team as an Executive Assistant at KFC Rohloff Group!**: We're looking for an experienced and highly organised **Executive Assistant** to support our CEO, the owner and extended family. The Executive Assistant will play a crucial role in ensuring the smooth operation of the executive office and will be responsible for managing schedules,...

  • Support Service Manager Hire Resolve

    3 weeks ago

    Somerset West, South Africa InsidEntity Full time

    Are you a seasoned operations leader with a passion for creating seamless internal support environments? A leading company in the renewable energy sector is looking for an experienced Support Services Manager to join their senior management team. This role is central to the efficient operation of a multi-disciplinary team that designs, develops, and manages...

  • Logistics Manager

    1 week ago

    Somerset West, South Africa RNB Placements Full time

    Our client, a well-known Fruit Export, has an exciting career opportunity for an independent, driven and well-organized Logistics Manager. As the Logistics Manager, you will play a crucial role in coordinating and optimizing our supply chain activities related to fruit exports. You will oversee the transportation (including shipping), storage, and delivery...