Service Manager

2 hours ago

East London, South Africa Jobs2day Full time

Job Title: Service Manager (with Parts Department Oversight)Location: East London, Eastern CapeIndustry: Premium Brand Motor Dealership Overview A leading Premium Brand dealership in East London, Eastern Cape is seeking a Service Manager to oversee the Service Department, with additional responsibility for the Parts Department. This is a management-level role (not senior management) and requires someone with strong leadership ability, excellent people skills, and solid technical knowledge to effectively support workshop operations and team performance. Key Responsibilities Lead and manage the Service Department to achieve productivity, profitability, and customer satisfaction targets.Provide supervisory oversight of the Parts Department, ensuring smooth collaboration between Service and Parts teams.Maintain and improve CSI (Customer Service Index) scores through exceptional customer service and process excellence.Ensure adherence to OEM and dealership standards, processes, and compliance requirements.Support technical staff by leveraging strong mechanical/technical knowledge to assist with diagnosing, problem-solving, and quality control.Manage workshop loading, job allocation, efficiency tracking, and overall workflow.Oversee accurate warranty and maintenance claim submissions.Control departmental expenses, stock management, and resource allocation.Develop and mentor service and parts staff, conducting performance reviews and providing coaching where needed.Build and maintain positive relationships with customers, suppliers, OEM representatives, and internal stakeholders. Requirements Previous Service Manager experience within a reputable motor dealership essential.Solid management experience, with the ability to lead and motivate a team.Strong technical aptitude/technical understanding of vehicle servicing, diagnostics, and workshop operations essential.Experience working with, or coordinating closely with, a Parts Department is highly advantageous.Exposure to a Premium Brand dealership environment is preferred.Excellent communication and interpersonal skills, with the ability to interact effectively at all levels.Strong organisational and problem-solving abilities.Valid drivers licence. Remuneration Competitive basic salaryPerformance-based incentivesCar allowance or company vehicle

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