Customer Success Manager

2 days ago

Port Elizabeth, South Africa MyCareerCraft Full time

Qualifications Experience: Minimum of 5 years in a customer success or account management role, preferably within a B2B environment. Education: Bachelor's degree in Business, Marketing, or a related field. Skills: Strong communication, problem-solving, and interpersonal skills. Proficiency in CRM software (e.g., Salesforce, HubSpot). Attributes: Self-motivated, results-driven, and able to work independently and as part of a team. Key Responsibilities Client Onboarding & Adoption: Lead the onboarding process for new clients, ensuring they understand and derive maximum value from our products and services. Relationship Management: Build and maintain strong, long-lasting client relationships, acting as the main point of contact for all customer needs. Customer Retention & Growth: Monitor customer health metrics, proactively address issues, and identify opportunities for upselling and cross-selling. Collaboration: Work closely with Sales, Product, and Support teams to ensure a seamless customer experience. Feedback Loop: Gather and relay customer feedback to internal teams to influence product development and service improvements. Reporting: Provide regular updates and reports on customer success metrics and account status. #mycareercraft #mycareercraftjobs #jobsmycareercraft #CSMjobs #jobsRSA

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