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Customer Success Manager

3 hours ago

Port Elizabeth, Eastern Cape, South Africa MyCareerCraft Full time


Qualifications

  • Experience: Minimum of 5 years in a customer success or account management role, preferably within a B2B environment.

  • Education: Bachelor's degree in Business, Marketing, or a related field.

  • Skills: Strong communication, problem-solving, and interpersonal skills. Proficiency in CRM software (e.g., Salesforce, HubSpot).

  • Attributes: Self-motivated, results-driven, and able to work independently and as part of a team.

Key Responsibilities

  • Client Onboarding & Adoption: Lead the onboarding process for new clients, ensuring they understand and derive maximum value from our products and services.

  • Relationship Management: Build and maintain strong, long-lasting client relationships, acting as the main point of contact for all customer needs.

  • Customer Retention & Growth: Monitor customer health metrics, proactively address issues, and identify opportunities for upselling and cross-selling.

  • Collaboration: Work closely with Sales, Product, and Support teams to ensure a seamless customer experience.

  • Feedback Loop: Gather and relay customer feedback to internal teams to influence product development and service improvements.

  • Reporting: Provide regular updates and reports on customer success metrics and account status.

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