Partner Success Manager

1 week ago

Cape Town, South Africa Houst Full time

**We're Houst**: A professional management service for properties. Our mission is to make hosting on websites hassle-free for everyone using technology to disrupt the short-term accommodation sector. We’ve grown fast. Since launching in 2015, we’ve partnered with thousands of happy hosts, helping them to make important earnings. The business has now expanded worldwide - we’re operating in over 20 cities globally, from Auckland to Lisbon, and there’s a lot more to come. From holidaymakers to full-time landlords, host happiness is central to everything we do.

We are seeking a proactive Partner Success Manager to cultivate and maintain strong relationships with our partners. In this role, you will ensure our partners achieve maximum value, while driving growth and success.

**Responsibilities**:

- Build and maintain long-term relationships with key partners.
- Collaborate with partners to identify business opportunities and drive revenue growth.
- Ensure that partners are delivering against the standards that we set for them, and are providing an exceptional experience for their Hosts.
- Act as the main point of contact for partner inquiries, ensuring quick resolution of issues.
- Monitor partner performance, providing data-driven insights for improvement.
- Conduct regular check-ins and business reviews to ensure partner satisfaction.
- Work with the border team to identify and deliver improvements in the way Houst, and our partners, operate

**Requirements**:

- Proven experience in partnerships or B2B account management (3-5 years), ideally in an operating business
- Strong communication and relationship-building skills, demonstrable ability to train, educate and influence client decisions.
- Analytical mindset with a focus on data-driven results.
- High level of attention to detail
- A highly structured and process oriented person
- A problem solver at heart
- The desire and ability to move quickly and get things done

**Benefits**
- 23 days paid holiday days (plus public holidays)
- An extra day off for your birthday - because who wants to work on their birthday?
- Hybrid working model
- Medical Aid/Insurance Options
- Opportunities to innovate
- Better Help coverage for mental health support
- Laptop - for business use
- **Salary: R20,000 - R28,000 per month

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