Client Success Manager

2 days ago

Cape Town, South Africa Agency Growth Partner Full time

Video Overview:
**Company Overview**

We’re a digital marketing and sales firm based in UK and South Africa. We’ve helped over 50+ international marketing agencies to grow their companies. We’re seeing rapid growth and have massive plans to grow into multi-million dollar company within a year of formation.

**Role and Responsibilities**
- Assist new clients, via Slack, to complete onboarding form
- Conducting onboarding calls, via Zoom, with new clients
- Answering client questions via Slack
- Conducting weekly/bi-weekly check-in calls, via Zoom, with clients
- Communicating with marketing team for reporting and sending client resources
- Sending weekly campaign reports to clients
- Sending regular check-in messages to clients via Slack
- Off-boarding clients - Cancelling subscriptions in Stripe and software tools

**Salary and Details**
- Part-time to Full-time
- 20-40 hours per week
- Compensation: $1500-$3000 per month
- Working Hours: UK business hours

**Progression**

Based on 1) the demand for client support and 2) the opportunity for additional responsibilities, the role progression would be as follows:
Increased demand for client support
- Transition from part-time (20 hours per week) to additional hours to full-time (40 hours per week)
- Increased monthly compensation: $1500 per month to ~$3000 per month + performance based incentives

**Experience**
- 1+ years of customer service experience
- Knowledge of marketing & digital advertising
- Experience with softwares like: Slack and Zoom
- Positive, charismatic, likeable and able to build rapport with people
- Extraverted and enjoys speaking to people
- Good computer and internet connection
- Excellent English
- Routine focused. Enjoys having the same schedule daily and following proven processes
- Loves talking and listening to people
- Coachable and willing to train and learn new strategies
- You’re comfortable having a full time remote job
- You have proven project management skills and are okay with dealing with 20-30 businesses on a weekly basis

**Job Types**: Full-time, Part-time
Part-time hours: 40 per week

**Salary**: R15,000.00 - R55,000.00 per month

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