Training Facilitator

1 day ago

Centurion, South Africa Afgri Full time

AFGRI Equipment is seeking a hands-on Training & Development Facilitator who lives and breathes our branch operations, administrative workflows, parts supply chain and workshop processes. You’ll embed our Control Matrix, drive system adoption and uplift administrative excellence across a network of 40+ branches.

**Minimum Requirements**
- Minimum 5 years experience within AFGRI Equipment environment—hands-on admin roles preferred.
- Demonstrable mastery of AFGRI’s Equip, workshop management tools, parts ordering systems and Control Matrix standards.
- Proficient in adult-learning methodologies (ADDIE/Kirkpatrick) and e-learning authoring tools
- Excellent stakeholder management—collaborate with branch, IT, Continuous Improvement, SHEQ and senior leadership.
- Exceptional facilitation and presentation skills with the ability to simplify complex processes for all skill levels.
- Willingness to travel nationally and work flexible hours when required.
- Fluent in English and Afrikaans is an advantage.

**Key Responsibilities**
- Collaborate with Operations and Branch Managers to map “as-is” vs. “to-be” administrative and parts workflows (order-to-cash, inventory replenishment, warranty claims) and design job aids, SOPs and quick-reference guides.
- Develop and deliver blended learning solutions (classroom, virtual, e-learning modules in Articulate 360/Captivate) covering AFGRI systems, and Control Matrix compliance.
- Conduct on-site audits and one-on-one coaching in real-time, using process-gap analysis and root-cause techniques to reduce administrative errors and drive SLA compliance.
- Partner with IT and Continuous Improvement teams during system roll-outs, upgrades or new module deployments; draft release-notes, update training playbooks and execute mock-scenarios.
- Track trainee performance via our LMS dashboards, analyse time-to-competency, and iterate programmes based on feedback loops.
- Provide monthly rolling reports on branch adoption rates, compliance variances, recurring exceptions and improvement roadmaps to senior leadership.

**Closing Date: 22 July 2025**
- A law, known as the Protection of Personal Information Act, 4 of 2013 (POPIA) provides that when one processes another’s personal information, such collection, retention, dissemination and use of that person’s personal information must be done in a lawful and transparent manner._

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