Technical Training Facilitator

**Purpose of the Role**:
The Training Facilitator is responsible for delivering immersive, hands-on training to DIY retail store teams, focusing on both customer-facing sales techniques and practical, technical skills required for home improvement projects. This role plays a critical part in equipping team members with the confidence, experience, and knowledge to advise customers, demonstrate techniques, and support DIY product sales through real-world know-how.

Key Responsibilities:
**1. Technical & Practical Skills Facilitation**
- Deliver instructor-led, hands-on workshops in key DIY disciplines such as:
- Tiling (wall and floor)
- Basic plumbing (tap, basin, toilet installations, leak repairs)
- Painting and surface preparation
- Building and bricklaying basics
- Installing shelves, curtain rails, TV brackets, etc.
- Use of hand tools and power tools safely and effectively
- Ensure learners practice each skill in realistic, workshop-style settings using actual materials and tools.

2. Course Design & Material Preparation
- Develop and refine practical training courses aligned with seasonal customer needs and product ranges.
- Create engaging training aids, manuals, step-by-step guides, and safety checklists.
- Ensure training content complies with health & safety standards and promotes best DIY practices.

3. Sales Integration & Product Knowledge
- Link technical training with product sales by teaching how to:
- Recommend appropriate tools, materials, and accessories for DIY tasks.
- Upsell based on project type (e.g., recommending tile adhesive, spacers, grout, sealants).
- Offer after-sales support through knowledge of common DIY issues and solutions.
- Provide product demonstrations and train team members to replicate them confidently for customers.

4. Assessment & Certification
- Evaluate trainees’ practical competence through structured assessments, simulations, and observation.
- Offer internal certification upon successful completion of skills-based modules.
- Track participant performance and recommend further development as needed.

5. Store Team Development & Coaching
- Support Store Managers in identifying team training needs based on customer queries, product issues, or sales data.
- Offer refresher training and one-on-one coaching to underperforming or newly appointed team members.
- Act as a technical mentor and role model within the Company.

6. Workshop & Training Facility Management
- Set up and maintain training areas with tools, materials, safety gear, and demonstration setups.
- Ensure all training activities meet safety, cleanliness, and operational standards.

Key Competencies:

- Strong hands-on technical experience in DIY trades (plumbing, tiling, painting, general repairs).
- Confident, engaging facilitator who can explain concepts clearly to non-technical audiences.
- Ability to teach adult learners through physical demonstration, repetition, and practical feedback.
- Deep understanding of DIY customer needs and common challenges faced at home.
- A passion for teaching and developing others.

Qualification and Requirements
- Relevant vocational training or certifications in one or more DIY trades (e.g., plumbing, painting, construction, building maintenance).
- Minimum 3-5 years’ experience in hands-on DIY, construction, hardware, or maintenance roles.
- Previous experience facilitating technical or vocational training is highly desirable.
- Knowledge of tools, materials, and best practices for common home improvement tasks.
- Experience in retail (especially hardware/DIY) is an advantage.

Other Requirements:

- Willingness to travel to stores.
- Ability to lift, move, and work with physical materials during training.
- Valid driver’s license (if travel is required).