Hospitality Operations Manager

**Are you a visionary leader with an outstanding talent for strategic planning, operational excellence and impeccable attention to detail? Do you thrive on transforming challenges into opportunities and have a passion for delivering exceptional guest experiences? If so, this Head of Operations position might be the perfect opportunity for you**

**What We Do at Kumi and Why**

Specialising in the vacation rental business, our purpose goes way beyond successfully managing rental properties and beautiful holiday homes along the Atlantic Seaboard. At Kumi, with a team of highly motivated and passionate people, we turn houses into homes and vacations into unforgettable memories, enriching the lives of our guests, homeowners and ourselves.

Our space at Kumi is inclusive, where everyone feels valued and safe to be themselves. We support each other to grow and learn every day, ensuring that work brings purpose and fulfilment to our lives. By joining Kumi, you will be part of a journey that goes beyond professional success, contributing to a legacy of mindful luxury and sustainable excellence.

**Your Role & Impact**

As the Head of Operations, you will be the driving force behind our operational success, ensuring that our guesthouses and managed properties are run efficiently and not just meet but exceed guest and owners expectations. You will lead a dynamic team, drive strategic initiatives, and embed a culture of continuous improvement.

**Note: This full-time, permanent position provides flexible hours but requires being on call 24/7 at times. It is based in Camps Bay, Cape Town, and requires your own reliable transportation and valid driver’s license.**

**Your Unique Profile**
- Minimum of 3 years of proven leadership experience in hospitality management, with a track record of driving operational success.
- Strong strategic planning abilities, coupled with exceptional organisational skills.
- Excellent interpersonal and communication skills, with the ability to engage and motivate a diverse team.
- Collaborative spirit and committed to nurturing an inclusive environment where every team member feels valued, safe and empowered.
- Tech-savvy with a deep understanding of OTA marketing and PMS.
- Adept at problem-solving and thinking creatively to deal with any challenges.
- Flexible, energetic, and ready to handle the demands of a fast-paced environment while not losing sight of priorities.
- Highly conscientious and responsible with great capacity for critical thinking.
- Strong dedication to continuously look for improvement opportunities.
- High integrity, unwavering honesty, reliability and a dynamic can-do attitude.
- Hands on approach and willingness to serve in multiple capacities with entrepreneurial spirit.

**Rather than just fitting into our vibrant culture, you want to contribute and help us build upon it. While technical skills matter, we hire individuals who unify the qualities and attributes to thrive in a care-for-and-help-each-other environment where personal growth and the wellbeing of everyone involved is paramount.**

**Your Key Responsibilities**
- **Operational Oversight**:Manage and actively participate in all operational aspects of our guesthouse and property portfolio, ensuring seamless and efficient processes, demonstrating a hands on approach.
- **Strategic Planning**: Develop and implement strategic plans to continuously enhance guest experience, operational efficiency, and business growth, while being directly involved in execution and working closely with the team.
- **Team Leadership**:Lead, mentor, and inspire a team to achieve operational excellence and uphold high-quality standards.
- **Compliance Management**: Ensure compliance with all reservation systems, policies, and procedures, maintaining an impeccable standard across the portfolio.
- **Project Management**: Strategically manage property maintenance, refurbishing, and repair projects, ensuring quality and timeliness.
- **Partnerships**: Collaborate with external partners such as suppliers, travel agencies, and vendors to optimise service delivery, enhance cost efficiency, and ensure long-lasting, valuable relationships.
- **Customer Experience**: Analyse customer feedback and online reviews, implementing improvement strategies to drive guest satisfaction.
- **Revenue Optimisation**: Work closely with our Revenue Manager to enhance performance on booking and advertising platforms, maximising occupancy and revenue targets.
- **Digital Marketing**:Oversee social media and digital promotion strategies to enhance brand presence and engagement, collaborating with the marketing team.
- **System Improvement**: Innovate and improve internal systems and procedures, empowering a culture of excellence and productivity.
- **Financial Management**: collaborate closely with our Business Support section to develop and manage budgets, forecasts, and financial reports to ensure financial health and sustainability.
- **Risk Management*