Quality Controller

5 days ago

Cape Town, South Africa Nestify Full time

**About the Company**

Nestify is an international property management company with operations in the United Kingdom, France, Ireland, and the United Arab Emirates. We provide end-to-end property and guest management solutions, enabling landlords to maximise their rental income while ensuring guests enjoy seamless stays. Driven by technology and supported by a passionate global team, Nestify delivers innovative services, exceptional customer care, and sustainable growth for property owners worldwide.

**About the Position**

The **Quality Controller (Hybrid - Cape Town)** will support the Sales Executive team by overseeing quality control processes for all incoming prospective sales leads. The role ensures that both sales and onboarding activities meet Nestify’s service standards, while maintaining the accuracy and integrity of data in our CRM system (Pipedrive). Reporting directly to the Head of Sales, the Quality Controller plays a vital role in enhancing customer satisfaction and driving operational excellence.

**Main Duties & Responsibilities**
- **CRM Oversight**: Ensure all sales leads are accurately recorded in CRM with the correct status and detailed notes for effective follow-up.
- **Lead Qualification**:Qualify leads**, and ensure compliance with quality processes.
- **Customer Experience**: Proactively follow up with landlords to assess satisfaction with the sales and onboarding process, providing feedback and recommendations to the Head of Sales.
- **Customer Support**: Manage landlord queries and complaints promptly, ensuring accurate record-keeping and timely responses.

**Qualifications & Work Experience**
- Bachelor’s degree in a business-related field (preferred).
- Excellent command of English (C1 or C2 level).
- 2-3 years of experience in a quality control role, ideally within a sales or call centre environment.

**Working Days / Hours**
- Monday to Friday
- 09:00 to 18:00 (CEST Time)
- Hybrid arrangement: 2 days in office, 3 days remote (Cape Town)

**Remuneration**
- Full-time permanent freelance contract
- Competitive salary package
- Hybrid work model within a motivated global team
- Generous annual leave
- Company culture that values loyalty, performance, and work-life balance
- Career growth opportunities and skills development

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