Service Owner

4 days ago

Durban, South Africa Games Global Full time

This role is responsible for architecting cross-functional business processes that require optimized and automated IT Solutions.

**Key Responsibilities**:

- Responsible for the development, deployment and maintenance of the Business Process Management (BPM) framework/methodology, approach, architecture, document artifacts and tools required to drive business value
- You will be required to implement the Business Analysis (BA) methodology, framework, standards, tools, techniques, competencies, and practices aligning to IIBA best practices
- Responsible for the alignment of process architecture to the other domains of Enterprise IT Architecture.
- Develops, publishes, and maintains a functional capability model of the business
- Map key processes and information flows; defines entities, both internal and external, that commits or impacts the business and facilitates mutual understanding with business and IT stakeholders
- Work closely with business Process Owners as well as the relevant stakeholders and IT Architects in designing their end-to-end processes and aligning business, process and IT architecture aspects
- Given that both process ownership and process maturity levels vary across the organization, you will be required to have an agile approach to meet the business requirements and align to the Enterprise IT policy, process and standards
- Analyzes the current architecture to identify weaknesses and develop opportunities for improvements
- Analyses and evaluates emerging technology, industry and market trends
- Lead the change impact assessment of business transformation/optimization projects and business capability step ups
- Continuous collaboration with IT teams to ensure progress towards architectural alignment with project goals and requirements
- Participates in domain technical and business discussions relative to future architecture direction
- Hires and evaluates the performance of direct reports and provides ongoing coaching and staff development
- Matric / Grade 12
- Bachelor's degree in computer science, information systems, or related field, or equivalent work experience
- 6+ years of experience defining business processes and mapping IT solutions through the SDLC
- 6+ years of experience in Enterprise IT architecture
- 6+ years’ experience leading teams, internal and 3rd parties in a multivendor approach
- 6+ years’ experience with business process modelling tools (ARIS or equivalent)
- 6+ years’ experience leading business process analysis
- Thorough understanding of BPM and BPMN modelling notification
- Understanding of Lean Six Sigma and industry known process classification standards (i.e., APQC)
- Experience in IT strategy and architecture modelling standards (i.e. TOGAF)
- Experience with Integration and automation services (i.e. ESB, API’s, RPA)
- Training or experienced in TOGAF 9, COBIT certification
- ITIL foundation certification
- BABOK training/certification
- PMPOK or Prince 2 training /certification preferred.
- GDPR experience
- Experience with ISO9001
- Experience with cybersecurity frameworks such an NIST or ISO27001

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