Service Delivery Manager

3 days ago

Durban, South Africa BCXP Full time

Business unit, Department, Reporting Business Unit DPS Octane Department Specialised Solutions Reports to Manager: Service Delivery Grade S6
Core Description
The purpose of the job is to provide a well-managed and operational service management environment for BCX Octane to maintain and improve customer satisfaction levels. Key Deliverables / Primary Functions
Responsible for ensuring that contractual obligations are understood, and that SLAs are aligned
- Developing and owning the SLA measurement in collaboration with the execution teams
- Facilitate monthly operational performance sessions with the customers
- Responsible as the customer interface for the delivery of products and services in line with contractual commitments
- Owner of technical and service request as determined by the customer
- Drives efficiencies across delivery platform
- Drive innovation and solution enhancement requirements
- Maintain & exceed customer satisfaction and provide support to clients with excellent service quality
- Customers Selling additional services/solutions
- Onboarding of new customers and administration and Reporting
- Ensure that Contracts are understood delivered and managed. Pipeline, quotations, ATP, HSSE and Governance
- Ensure all data accuracy and resolvers for presentations at Dealer Forum attending quarterly forums
- SLA Management and Communication with Client
- Ensure that SLAs are clearly understood and communicated to all relevant stakeholders
- Joint Response Management as well as identify and Manage Joint Response for incidents requiring multiple resolvers

Stakeholder Management Ensure that effective and proactive communication always takes place to the key stakeholders
- Develop relationships with key stakeholder Core Functional Skills & Knowledge Contract Management Problem solving Relationship Building Service Level Agreement (SLA) Management Stakeholder management Core Behavioural Competencies Coping with pressures & setbacks Culture Match Deciding & Initiating Action Delivering Results & Meeting customer expectations Job Match Persuading and Influencing Relating and Networking Minimum Qualifications NQF 6: 3 year Degree/ Diploma/ National Diploma in Accounting or Business OR NQF 4: Grade 12 Additional Education -Preferred /Advantage Experience

3 years’ Service Delivery experience in the Fuel environment, Key Account Management OR 7 year’s relevant experience in the Fuel environment
Or
If the highest qualification is grade 12, 5 years’ Service Delivery experience in the Fuel environment, Key Account Certifications ITIL Foundation Professional Memberships in Relevant Industry Level of Engagement & Span of Control

**Level of Engagement**:
Engagement will all levels within the organisation, internal and external to the busin Special Requirements / Employment Condition Drivers Licence and Reliable Vehicle - both required Ability to work extended /long hours as and when required Workplace / Physical Requirements Hybrid Remote Worker Billable Revenue Generating

  • Service Delivery Manager

    5 days ago

    Durban, South Africa Dimension Data Full time

    Service Delivery Manager **Description The Service Delivery Manager is an individual in the Service Delivery Management team and takes responsibility for the delivery of services to one or more of Dimension Data’s accounts whose operations span a regional geography and multiple Dimension Data GTMs. The Service Delivery Manager has expert ability in...

  • Service Delivery Manager

    5 days ago

    Durban, South Africa Open Source (Pty) Ltd Full time

    The Service Delivery Manager is an individual in the Service Delivery Management team and takes responsibility for the delivery of services to one or more of Companys accounts whose operations span a regional geography and multiple Company GTMs. The Service Delivery Manager has expert ability in ensuring a coordinated delivery of the service in multiple...

  • Service Delivery Manager

    2 weeks ago

    Durban, South Africa Motivity (PTY) Ltd Full time

    **Job description** **Overview of the Role**: Our Service Delivery Managers (SDM) are professional technical services managers responsible for co-ordinating the delivery of services into key clients. The SDM plays a vital role in creating long-term healthy client relationships, acting as the bridge between the client and our operational delivery team. The...

  • IT Service Delivery Manager

    7 days ago

    Durban, South Africa Dimension Data Full time

    **Description** The IT Service Delivery Manager is an individual in the Dimension Data Service Delivery Management team and takes responsibility for the delivery of services to one or more of Dimension Data’s clients whose operations span a regional geography and multiple Dimension Data GTMs. The IT Service Delivery Manager has expert ability in ensuring...

  • Service Delivery Manager

    5 days ago

    Durban, South Africa Tych Business Solutions Full time

    The Service Delivery Manager is an individual in the Service Delivery Management team and takes responsibility for the delivery of services to one or more of the company’s accounts whose operations span a regional geography and multiple company GTMs. The Service Delivery Manager has expert ability in ensuring a co-ordinated delivery of the service in...

  • Service Delivery Manager

    21 hours ago

    Durban, South Africa Tych Business Solutions Full time

    **Description** The Service Delivery Manager is an individual in the Service Delivery Management team and takes responsibility for the delivery of services to one or more of the company’s accounts whose operations span a regional geography and multiple company GTMs. The Service Delivery Manager has expert ability in ensuring a co-ordinated delivery of...

  • Service Delivery

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Boardroom Appointments Full time R1 000 000 - R3 000 000 per year

    Employment Type: Full-timeJob Description:We are currently seeking a Service Delivery & Project Manager to join our dynamic team. Reporting to the Business Unit Manager, the successful candidate will serve as a key liaison between internal teams, external vendors, and customer support teams. The Service Delivery & Project Manager will play a vital role in...

  • Service Delivery

    4 weeks ago

    Durban, South Africa Levelup (Pty) Ltd Full time

    The successful candidate will report to the Business Unit Manager and act as a custodian of relationships both internally within the company, and externally with and between customer support teams and vendors. The Service Delivery & Project Manager plays a critical role in the co‑ordination and delivery of operational support and projects to the customer...

  • Service Delivery

    2 weeks ago

    Durban, South Africa LevelUp (Pty) Ltd Full time

    These jobs were popular with other job seekers The successful candidate will report to the Business Unit Manager and act as a custodian of relationships both internally within the company, and externally with and between customer support teams and vendors.  The Service Delivery & Project Manager plays a critical role in the co-ordination and delivery of...

  • Service Delivery Manager

    2 weeks ago

    Durban, South Africa BET Software Full time

    **We Want You**: We are looking for a **Service Delivery Manager**. This Team Leader will oversee the BET Software Support Team. We believe you will meet and exceed the needs of our clients to achieve success. We also know that your leadership skills will motivate the Team to perform and achieve set goals. **You Bring**: - At least 3-5 years of experience...