Scheduler

**The Role**:
**What’s the role?**

As the Order to Delivery (OTD) **_Scheduler_**, you will take on the challenge of supporting our business by scheduling and executing a fuel delivery schedule to ensure timely and economical product delivery to Retail sites and B2B customers in a safe manner through the Order to delivery process.

The OtD team has a significant influence on the satisfaction of our customers. The team needs to work closely with the Classes of Business (Retail; Commercial Fuels; etc.) teams, hauliers and the Offer to Cash (OtC) community, to ensure that plans and actions are aligned to flawless delivery of our customer offers. Your team's performance in this area is key to preserving and improving our reputation, maintain our HSSE performance and our customer base

**Key Responsibilities**:

- Create and optimize an accurate, cost effective and timely delivery plan based on VMI data /customer orders to ensure that the right product and volume is delivered from the right source to the right destination at the right time by the right truck.
- Ensure scheduled deliveries are in line with HSSE and operational procedures and customers’ SLAs.
- Work with VMI/Cross focal point and other schedulers to balance order demand against truck supply.
- Liaise with other teams that contribute to the Order to Delivery process, including Credit, CSC and Scheduling teams.
- Ensure that truck configuration is set up and maintained accurately in the relevant systems.
- Manually fine tune the Scheduling Tool output before sending the solution to GSAP before appropriate cut off time.
- Ensure the minimisation of stock outs, Left on boards and excessive multi dropping.
- Manage deviation from plan (primary contact point for haulier)., i.e. process in GSAP any post schedule amendments to the shift: Left on board, plant/depot change, load quantity changes, compartment changes, trip sequence change, vehicle change, orders scheduled not delivered and documentation support.
- Handle customer enquiries to change/amend orders, evaluate the real need and feasibility for scheduling changes, and liaise with other schedulers where appropriate.
- Provide feedback of changes to planned shipments to schedulers and scheduling admin team, particularly to VMI customers.
- Initiate surcharges for Left on Board and urgent orders to the customers.
- Ensure that any supply/delivery constraints are accounted for in the scheduling activity and communicated as appropriate to internal partners.
- Ensure that documentation and filing is up to date and accurate.
- Managing the multiple interfaces with business partners (COB), customers and within Trading and Supply and driving Enterprise First decision making.
- Close teamwork within the scope.
- Ability to remain resilient and balance stress in a highly pressurised environment.
- Ability to manage multiple tasks/ communication sessions effectively within short periods of time.
- To proactively liaise with partners to prevent potential interruptions in executing a schedule.
- Managing the customer experience when product is constrained.

**What we need from you?**
- Technical / numerical education.
- 3-5 years experience in logistics is an advantage
- Has experience in Customer Service/ Supply Chain /Logistics Industry.
- Knowledge in professional Continuous Improvement techniques will be an advantage (e.g. LEAN).
- IT software familiarity (Microsoft and Internet).
- Excellent English language skills.
- Supply Chain experience would be an added advantage.
- Excellent Communication skills.
- Good Analytical, Problem Solving and Decision Making skills
- Diploma in Logistics Management Supply Chain or Analytics is an advantage.
- Attention to detail and accuracy at all times.
- Continuous Improvement intermediate or advanced training is advantageous
- GSAP Skill
- Order to Deliver end to end knowledge
- Data analytics experience is an advantage.
- Ability to work well under pressure.
- Strong HSSE skill.
- Teamwork and ability to work independently is needed.
- System requirements: SAP R3 - SD, Share Point, Salesforce.
- Vendor Management Inventory System
- Intermediate working of MS Office: Excel, MS Word, Power Point, Outlook, MS Teams.
- Intermediate knowledge of Power BI.
- Intermediate Analytics of transactions and processes is needed.
- Intermediate Reporting capabilities.
- Stakeholder Engagement, Deliver through others.

**Additional Notes**:

- This department works on a 24/7 365 day basis.
- The individual appointed will work 12 hour shifts. Either AM = 06:00-18:00 or PM = 18:00-06:00.
- Working 4 days on and 4 days off. All shifts are conducted in an office environment.
- Overtime is only paid out for work completed on a public holiday or work completed outside the assigned roster.
- As indicated above, this is a high pressurized environment.

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Shell is an Equal Opportunity Employer.

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