Executive Housekeeping Manager

1 week ago

Cape Town, South Africa Tych Business Solutions Full time

**Qualification**: Applicable Tertiary Qualification in Tourism/Hospitality

Management.

**Experience**: Minimum of 2 years’ experience in the same or similar position

Proficiency in Microsoft Office (Word, Excel and Outlook in particular)

Have at least worked on some sort of PMS but Opera Experience preferred

**Generic Competencies**: Interaction with Others; Personal Effectiveness; Communication; Cognition/ThinTo manage and control all Housekeeping standards laid down by the Company, maximizing revenue and profits to agreed budgetary limits for Residential. Ensure that all Company policies and procedures are implemented and maintained. Continuous staff training and development. Housekeeping modules to be developed, implemented and maintained. Maintain high service levels to ensure highest guest satisfaction.

king; Management/Leadership

**Unique Competencies**: Managing Work; High Attention to Detail; Managing Conflict;
Leadership and staff develop

**Management**
- Manage the Housekeeping Department efficiently in accordance with company policies and procedures
- Drafting of department specific documentation, SOP’s
- Manage all housekeepers and supervisors
- Coordinate activities, duties and/or tasks with other departments to ensure that services are provided in an efficient and timely manner
- To ensure effective liaison between Reservations, Front Office, Housekeeping & Maintenance
- Ensure an effective AND productive relations ship with specifically the maintenance department
- Investigate complaints about services and equipment, and take corrective action
- Resolving any guest problems or complaints when possible and ensuring management is kept informed
- Inspection of work performed to ensure that it meets specifications and established standards

**Operations**
- Responsible for the overall cleanliness of rooms and public areas
- Ensure that total guest satisfaction is maintained in the areas under Housekeeping control
- Ensure the smooth operation of Housekeeping on a daily basis
- Ensure that adequate supplies of cleaning materials are available
- Select suitable cleaning materials for different types of linen, furniture, flooring and leather
- Follow procedure for the use of chemicals and cleaning equipment to prevent damage

**Administration**
- Maintenance of departmental records and reports
- Staff canteens inventory maintained
- Ensure leave planners and policies are followed
- Ensure housekeeping operational, transactional and permanent files are kept up to date
- Correct office procedures are adhered to by all Rooms Division departments
- Appearance
- Product knowledge
- General knowledge to complete duties
- Communication to staff
- Communication to Management
- Monthly reports
- Staff Management (work performance, appearance)
- Attendance
- Meeting Guest Requests
- Daily admin
- Follow up of outstanding issues
- Monthly reports
- Staff training
- Guest satisfaction ratings for housekeeping

**Salary**: From R15,000.00 per month

Ability to Commute:

- Cape Town, Western Cape (required)

Ability to Relocate:

- Cape Town, Western Cape: Relocate before starting work (required)

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