Executive Housekeeper

**Job Purpose**

The Executive Housekeeper is responsible for the management and operation of the housekeeping department at **One Thibault Hotel**, a property under **ITC Hospitality Group**. This is a critical role in ensuring that all guest areas and back-of-house facilities are maintained to the highest standards of cleanliness and presentation. The position requires a combination of operational expertise, leadership ability, and a passion for delivering exceptional guest experiences.

**Key Responsibilities**
- Oversee the day-to-day cleaning operations of the housekeeping team at One Thibault Hotel.
- Plan, organise and monitor staff activities to ensure compliance with quality assurance standards.
- Manage all personnel issues within the department including recruitment, training, coaching, counselling, and performance reviews.
- Prepare and manage housekeeping staff schedules/rosters and authorise payroll within the parameters of South African labour legislation.
- Maintain strong working relationships with internal departments, vendors, and contractors.
- Source and manage suppliers for linen, cleaning materials, and guest supplies.
- Control budgets, supply costs, laundry, maintenance, and wages.
- Conduct and report on regular stock-takes, budgets, maintenance reports, and safety audits.
- Implement and maintain housekeeping department minimum standards and procedures.
- Complete deep-cleaning schedules and guestroom inspections; evaluate furniture, fixtures, and décor and make recommendations for repairs or refurbishment.
- Communicate effectively, both verbally and in writing, to provide clear direction to the team.
- Manage guest lost-and-found, storage and inventory, and handle guest enquiries.
- Monitor the issuance of keys and maintain security standards.
- Ensure proper usage, training, and labelling of all cleaning chemicals and hazardous supplies.
- Lead daily team briefings and regular departmental meetings to ensure consistent communication.
- Ensure maintenance issues are reported and resolved promptly.
- Perform duty management responsibilities or other special projects as requested by ITC Hospitality Group.

**Skills & Competencies**
- **Leadership**: Ability to motivate and lead a diverse team to deliver consistently high standards.
- **Organisation**: Strong organisational and time-management skills for managing staff, schedules, supplies, and spaces.
- **Attention to Detail**: Commitment to maintaining immaculate cleanliness and presentation standards.
- **Communication**: Clear and professional communication with staff, management, and guests.
- **Problem Solving**: Ability to identify issues promptly and implement effective solutions.
- **Financial Acumen**: Experience with budgets, inventory controls, and management reporting.
- **Technical Skills**: Knowledge of housekeeping operations, sanitation requirements, and use of cleaning chemicals; proficiency with Microsoft Office and property management systems.

**Qualifications & Experience**
- Minimum 5 years’ hospitality experience, including at least 2 years in a housekeeping management role.
- Proven reliability, diligence, and attention to detail.
- Up-to-date knowledge of housekeeping trends and best practices.
- Degree or diploma in Hospitality Management (advantageous).
- Experience in leading a team to excel and work cohesively.
- Financial know-how, including experience with budgets and management accounts.
- International experience and additional languages (advantageous).
- Must be able to work shifts, weekends, and public holidays.
- South African citizenship or a valid work permit if not in possession of a South African ID document.

**Physical & Mental Requirements**
- Ability to stand, walk, bend, reach, and move continuously to inspect rooms on multiple floors.
- Ability to handle push/pull forces similar to operational housekeeping tasks.
- Ability to convey information clearly, remain composed under pressure, and maintain objectivity.

**Why Join Us**
- Established, growing hospitality group.
- Lead a committed team in a premium Cape Town property.
- Competitive remuneration aligned with exceptional service standards.

Pay: R25 000,00 - R30 000,00 per month

**Experience**:

- Hospitality: 5 years (required)

Work Location: In person