Customer Success Consultant
1 week ago
**Reference**: 9239 NB
**Consultant**:Nine Broodryk
- Customer account management; including:
- Customer relationship management.
- Communicating and engaging with customers as needed.
- Being an approachable and reliable point of contact and leading meetings with customers.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Building sustainable relationships and trust through open and interactive communication.
- Project management, project reporting, and coordination of projects that may be cross cutting other functions in the team.
- Customer support; including:
- On-boarding of management teams, training presentations and demonstrations,
- Online support calls,
- Customer profile and system setup.
- Providing customers with system implementation advice.
- Preparing bespoke insights, guidance and recommendations for management teams.
- Responding to help desk support queries timeously.
- Providing support to the broader team as needed.
- Data collection support, related admin and sense-checking.
**Qualifications**:
- A genuine passion for sustainability with an appropriate level of understanding and knowledge of sustainability issues and solutions in primary production and the food industry.
- BEng, BSc, BCom, or similar
- Experience in the agricultural industry would be beneficial
- At least 1 year of work experience
- Ability to work independently, to take initiative and ownership
- Ability to work well in a team
- Ability to take ownership and initiative is key
- Good time management and prioritisation skills
- Good communication and presentation skills
- Excellent understanding of agriculture & food supply chains
- Ability to build long-term customer relationships
- Drive to satisfy customers
- Conscientious
- Active listening skills
- Adaptable
- Problem solving skills
- Ability to work well under pressure
- Comfortable in the use of IT platforms
- Excellent English and Afrikaans verbal and written skills
- An understanding of Spanish would be a bonus
- Based in Stellenbosch region or surrounds
- Have a valid SA Driver’s licence and own transport
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