ERP Implementation Consultant

Working as an ERP Implementation Consultant within the Professional Services Department of Kerridge Commercial Systems (KCS), you will enable customers to use K8 Trader functionality to successfully run (trade) their day-to-day business.

The Consultant’s role is an independent, desk based role, where you will be required to follow our corporate Consultant Charter to deliver implementation, consultancy and training services to our customers. Taking direction from the Project co-ordinator, your diary will be managed remotely in-line with the project plan, agreed with the customer.

You will assist in the system configuration, implementation, training and go-live of both trading and finance modules within the K8 Trader system.

Your main role activities will be undertaken desk based, delivering consultancy services, focusing on ERP implementations as K8 Trader projects are delivered remotely.

You will liaise with other departments and customers during the implementation, including Sales, R&D, and Support.

As a member of a small product team, K8 Trader Implementation Consultants provide annual holiday cover as required to the K8 Trader Support personnel and assistance with the response and resolution of logged support calls for ‘Live’ customers during busy periods.

**Key Responsibilities**:

- To take a lead installing the K8 Trader software, responsible for the configuration of the K8 Trader system.
- To advise customers on the use of software for their particular business.
- Database build services importing data as supplied by the customer.
- To provide associated business module training and consultancy on business best practice.
- To resolve, or assist in the resolution, of customer system queries arising from the implementation.
- To liaise with the customers to define, or help define, specifications for modifications to the software related to the implementation of a system.
- Go Live support services and handover to the K8 Trader Support department.
- Production and submission of consultancy documentation in line with company procedures and submitted in a timely manner.
- Backup to the K8 Trader Application Support team for the Live customer base.

**Key Requirements**:
Essential
- Proven experience working as an implementer for a software house or senior experience gained in the distribution sector such as a Builders Merchant, Plumbers Merchant, Electrical Wholesaler or other distribution or ERP businesses.
- Excellent consultancy and communication skills to deliver high quality end user training.
- Demonstrable configuration and implementation experience relating to ERP including GO LIVE’S and working knowledge of standard / typical Supply Chain processes and functions within the UK market.
- End to End delivery experience.
- Proficient in Microsoft Office and producing high quality consultancy documents i.e. Visit Forms, Visit Notes and business cases including business discovery and producing system specifications.
- Excellent customer service and customer facing skills to work alongside customers on and off site.

Desirable
- Sound working knowledge of UK trading and finance ERP business processes and procedures, including day to day transactions, month end and yearend activities.
- Requires in-depth knowledge and understanding of at least one area of expertise such as trading systems (ideally K8 Trader).
- Overseas Trading end-to-end implementation experience.

**Company Info**

Kerridge Commercial Systems (KCS) is the market leader in developing and delivering fully integrated business management solutions for distributors, suppliers, resellers, wholesalers and merchants. Our mission is simple: to design, implement and support high performance systems that enable our customers to source effectively, stock efficiently, sell profitably and service competitively.

**Equal Opportunities**

KCS is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires us to adjust the recruiting process please do advise us when contacted.
- To all recruitment agencies: KCS does not accept agency resumes. Please do not forward resumes to our careers site or direct to KCS employee. KCS is not responsible for any fees related to unsolicited resumes._