Programme Manager

To project manage Conference and Events programmes as defined by the client.

Design proposals as per client request
- Presentation of proposals to clients in the written form.
- Responsible for all bookings (flights, accommodation and ground services).
- Responsible for supplier payments.
- Attend site inspections as required.
- Documentation management of all projects: Itinerary planning and layout.
- Vouchers.
- Rooming lists.
- Filing.
- Arranging flights and transport for delegates.
- Prepare the working document or function sheet.
- Reconciliation of programme following the programme.
- Prepare monthly, quarterly and annual reports as required.
- To ensure that the forecasting report is regularly updated.
- Manage outstanding debtors.
- Explanation of variances.
- Margin management.
- Reconciliation of files.
- Full understanding and follow through of all divisional procedures and policies.
- To ensure that files are updated at all times.
- To ensure that financials are updated and accurate.
- To ensure that files are reconciled before financial month end.
- To be financially accountable for each aspect of the file.
- To ensure that financials are checked by the line manager and Accountant.
- To ensure that the forecasting report is regularly updated.
- To follow up with clients and suppliers continuously with regards to outstanding payments and information.
- To ensure suppliers are paid timeously.
- Submit reports as requested and adhere to deadlines.
- Maintain complete confidentiality with all company intellectual property.
- Establish and maintain good relations with all clients.
- Seek new business opportunities from existing clients.
- Resolving complaints.
- Problem solving.
- To ensure client expectations are met and the highest delivery of service is driven through the business.
- To ensure that clients are offered the best available price and product.
- Establish and maintain good relations with all Tourvest staff.
- To ensure effective communication with clients at all times.
- To ensure that all correspondence, documentation, proposals and presentations are delivered accurately and timeously.
- To follow up with clients and any leads.
- Establish reason for decline of proposal and evaluate possible learnings.
- Commitment to and building relationships with TTS’s preferred partners.
- Ensure that the best rates are always negotiated and secured.
- Understanding supplier products.
- Establishing best product.
- Personal development on destinations and products.
- Actively source new products and creative ideas.
- To build and maintain good relationships within the teams.
- Build relationships and support all business units within Tourvest.
- Proactively get involved and assist in areas of expertise.
- Flexibility to assist colleagues out of normal working hours, when and if required.
- Travelling with a group or client where required.
- Continuously develop product knowledge, attend industry events/seminars/ conferences and participate in supplier workshops, educational and trade shows
- Keep abreast of industry trends.
- Attend exhibitions and trade shows where necessary.
- Personal development on destinations and new products.
- Actively source new products and creative ideas.

Minimum Requirements:

- Matric/Grade 12.
- Tertiary qualification in Tourism.
- 3 - 5 years MICE (Meetings, Incentives, Conferences & Events) experience.
- Experience in conferencing and events.
- Ticketing/Amadeus experience would be an advantage.

**Job Types**: Full-time, Permanent

**Experience**:

- Conferencing & events: 3 years (required)

Application Deadline: 2024/10/09