Customer Relations Assistant

2 days ago

Sandton, South Africa Hill Appointments Full time

**Job Title**:
Customer Relations Assistant

**Position Overview**:
We are seeking a highly organised and articulate individual to join a globally active organisation with its roots in Europe and a growing footprint in Southern Africa. This junior to mid-level role will be the first Customer Relations team member based in the Johannesburg office. You will report remotely to a Team Manager based in Zurich and collaborate with a small international team dedicated to client experience and communication excellence.

In addition to customer interaction, the role includes contributing to the company’s growing **communications and content function**. You will assist with updating web content, coordinating digital presence, supporting the preparation of press materials, and shaping a consistent tone for the brand across platforms.

**Key Responsibilities**:

- Manage expectations and maintain high client satisfaction
- Liaise internally to resolve customer requests and ensure smooth communication flow
- Maintain and update onboarding guides, FAQs, and internal reference documents
- Build and maintain accurate distribution lists
- Support the launch of a digital and social media presence for the company
- Update website content regularly in collaboration with management
- Assist with the scheduling and preparation of client business review meetings

**Essential Skills & Attributes**:

- Sharp attention to detail and a methodical approach
- Strong written and verbal communication across all levels
- Customer-centric, with the ability to anticipate needs and resolve queries with care
- Confident working independently while collaborating across functions
- Assertive yet respectful in tone and delivery
- Excellent time management and organisational skills
- Proactive mindset with the ability to suggest improvements and pre-empt issues
- Professional written English and adaptability in tone depending on the audience

This role offers the opportunity to be part of a close-knit international team, contribute to a growing local presence, and help shape how the brand is experienced by its customers around the world

Pay: From R25 000,00 per month

Ability to commute/relocate:

- Sandton, Gauteng 2196: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Digital Marketing: 2 years (required)

**Language**:

- English 1st (required)

Work Location: In person

Application Deadline: 2025/05/27

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