Customer Service Team Leader

7 days ago

Sandton, South Africa Clicks Group Limited Full time

**Position Summary**:
**Industry**:Wholesale & Retail Trade
- **Job category**:FMCG, Retail, Wholesale and Supply Chain**Location**:Sandton
- **Contract**:Permanent**Remuneration**:Market Related
- **EE position**:Yes**Brand**:Clicks Group**Introduction**:
To ensure service excellence at the point of sale by ensuring fast and efficient customer service and point of sale (POS) operational activities.

**Job description**:
**Job Objectives**:

- To efficiently direct and control all operational activities at the point of sale in a timely and efficient manner.
- To ensure the effective and safe management of stock and cash, minimising shrinkage and ensuring a high standard of general housekeeping and administration
- To ensure shop assistant / cashiers are trained, competent, motivated and directed to fulfill their duties whilst delivering service excellence at all times.
- To ensure sufficient staffing of the shop assistant / cashiers in line with the work schedule, company policies and labour legistation.
- To timeously and efficiently resolve all customer queries in line with the Company's policies.
- To drive the promotion of the Clicks clubcard in order to ensure the achievement of clubcard participation targets.
- To effectively manage stock by enforcing security measures, cash controls, returns policies and all other relevant administrative duties related to minimising stock losses and maximising security procedures at the point of sale.
- To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
- To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

**Minimum requirements**:
**Qualifications and Experience**:

- Essential: Grade 12
- Desirable: Maths 50% and English 50% at grade 12 level
- Essential: Relevant Retail/Business Management qualification (External applicants)
- 1 years' experience in a customer facing role, overseeing the work of a number of employees within a retail/FMCG store operations environment
- Numeracy and stock management experience

**Skills, Abilities and Job Related Knowledge**:

- Retail/FMCG background and understanding of merchandising and promotions principles
- Knowledge of stock, cost, risk and compliance management procedures
- Knowledge of customer service excellence
- Knowledge of labour legislation and IR practices
- Knowledge of competency based interviewing
- Results and target driven
- Sound managerial skills
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
- Numeracy skills

**Competencies**:

- Leading and Supervising
- Delivering Results and Meeting Customer Expectations
- Relating and Networking
- Following instructions and procedures
- Working with people
- Analysing
- Planning and organising
- Coping with Pressures and Setbacks

**Kindly note only applicants who meet the minimum requirements will be contacted.**

**We are committed to the principles of Employment Equity.

  • Service Desk Team Leader

    1 week ago

    Sandton, South Africa Discovery Ltd. Full time

    **Business Unit**:Discovery Central Services **Function**:IT Service Desk Support & Administration **Date**:28 Oct 2025 - Discovery - IT Servicing / Technology Services Team Leader **About Discovery** - Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who...

  • French Team Leader

    2 weeks ago

    Sandton, South Africa Merchants Full time

    2 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Are you passionate about leading teams and delivering exceptional customer experiences? We are looking for a dynamic, bilingual (French & English) Team Leader to oversee and support a team of customer service agents in meeting and exceeding client...

  • Bilingual French-English Team Leader—Customer Care

    3 days ago

    Sandton, South Africa Merchants Full time

    A leading customer service company in South Africa is seeking a dynamic Team Leader who is fluent in both English and French. The successful candidate will manage a team of customer service agents, ensuring high-quality service delivery. Strong leadership and coaching skills are essential, along with at least 1 year of call center experience. This full-time...

  • Bilingual French Team Leader

    3 days ago

    Sandton, South Africa Merchants Full time

    Are you passionate about leading teams and delivering exceptional customer experiences? We are looking for a dynamic, bilingual (French & English) Team Leader to oversee and support a team of customer service agents in meeting and exceeding client expectations. Job Purpose As a Team Leader, you will manage a team of Agents, ensuring top-tier service delivery...

  • Customer Service Team Leader

    4 days ago

    Sandton, South Africa Clicks Group Limited Full time

    Listing reference: click_ Listing status: Under Review Apply by: 28 January 2025 Position summary Industry: Wholesale & Retail Trade Job category: FMCG, Retail, Wholesale and Supply Chain Location: Sunninghill Contract: Permanent Remuneration: Market Related EE position: Yes About our company Clicks Group Introduction To ensure service excellence at the...

  • Bilingual French Team Leader

    1 week ago

    Sandton, Gauteng, South Africa 86bc5218-af2f-4ff0-96d3-f235fbbe68c1 Full time R900 000 - R1 200 000 per year

    We're Hiring: Team Leader – Bilingual (French & English)Are you passionate about leading teams and delivering exceptional customer experiences?We are looking for a dynamic, bilingual (French & English) Team Leader to oversee and support a team of customer service agents in meeting and exceeding client expectations.Job PurposeAs a Team Leader, you will...

  • Team Leader

    7 days ago

    Sandton, South Africa Blue Mercury Financial Services Full time

    Blue Mercury is seeking a Team leader. Team leader would be responsible for running a team that will be selling Discovery life. Commission for team leaders is 18500 per month. You responsibility will be to lead a new team due to growth. **Salary**: From R13 000,00 per month **Experience**: - sales: 3 years (required)

  • Team Leader

    2 days ago

    Sandton, South Africa Oneplan Underwriting Managers (Pty) Ltd. Full time

    **Job Summary**: The Retentions Team Leader plays a key role in actively leading, motivating and driving an inbound and outbound sales and retention (growth) team. The team leader is responsible for the growth and retention of membership base through coaching and development and driving a high-performance culture - focusing on quality interactions and...

  • Team Leader

    4 weeks ago

    Sandton, South Africa Oneplan Underwriting Managers (Pty) Ltd. Full time

    Overview Job Summary : The Retentions Team Leader plays a key role in actively leading, motivating and driving an inbound and outbound sales and retention (growth) team. The team leader is responsible for the growth and retention of membership base through coaching and development and driving a high-performance culture - focusing on quality interactions and...

  • Team Leader Coach

    15 hours ago

    Sandton, South Africa Discovery Limited Full time

    About Discovery Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast‑paced and dynamic environment enables smart, self‑driven people to be their best. As...