Client Services Associate

3 days ago

Cape Town, South Africa Rep Data Full time

The Client Services Associate is a key contributor in effectively delivering quality market research projects in a way that consistently results in the highest level of client satisfaction in pursuit of our mission to be a reliable, repeatable data collection partner - for life. The Client Services Associate is an organized, detail-oriented individual with the ability to successfully manage multiple project tasks, in a fast-paced, rapidly changing environment.

**Responsibilities**:

- Assist Project Consultants with tasks and deliver the highest level of service in an ever-changing, fast turnaround environment
- Technical aptitude to grow knowledge in various market research tools, primarily online sampling DIY tools
- Ability to communicate clearly and effectively at all levels
- Takes pride in their work, stays positive, and goes above and beyond to build trusting relationships within the team, across departments, and most importantly, with clients
- Always strives to deliver results by being solution-oriented and a team player
- Is flexible and embraces change to help make the business successful
- Prompt, proactive, and consultative management with a focus on solutions for clients and team members
- Clearly and effectively communicates project metrics, timelines, and other details pertaining to handoffs to colleagues

**Education**:
Bachelor's degree and/or equivalent experience.
**Experience**:
Experience in fieldwork, quantitative market research, or project management experience is a plus.
**Other**:

- Knowledge of DIY sampling platforms is a plus

**About Rep Data**:
Rep Data helps primary researchers expedite data collection for quantitative research studies. We are a fast-growing company, founded to bring stability to survey project execution and improve declining respondent data quality.
**Equal Employment Opportunity Policy**:
Rep Data, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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