Internal Account Manager

4 days ago

Midrand, South Africa DataTech Recruitment Full time

**Become a Customer Champion**

Are you a **relationship-builder** with a knack for **driving sales growth**? We're looking for an Internal Account Manager who thrives on exceeding customer expectations and contributing to the success of our team. You need 2-3 years of experience in an internal account management role, ideally within the ICT Distribution industry with a proven track record of building and nurturing strong customer relationships, resulting in increased sales and customer loyalty

**Type: Permanent**

**Salary: R15 000 - R25 000 pm**

**Area: Onsite in Midrand**

**Responsibilities**
- Build and maintain strong relationships with assigned customer accounts
- Serve as the primary point of contact for customers, providing professional and confident customer service
- Collaborate with internal teams to ensure effective communication of deliveries, ETA feedback, and other customer-related information
- Develop and implement sales strategies for named accounts in coordination with Account Managers
- Provide regular feedback on assigned accounts and tailor quotations to meet specific requirements
- Demonstrate excellent time management and organizational skills
- Support the sales team by capitalizing on sales opportunities, negotiating prices, and expanding orders
- Maintain proactive telephone contact with existing and prospective customers
- Update the external sales team on account developments and foster strong team relationships
- Create accurate quotations and process orders in a timely manner
- Follow up on orders from production to delivery, ensuring customer satisfaction
- Resolve customer complaints, issues, and queries to achieve successful outcomes
- Generate activity reports, process relevant documents, and provide timely sales updates to management

**Requirements**:

- Matriculation required; tertiary qualification preferred
- 2+ years of Internal Account management and sales support experience in IT distribution
- Technologically inclined with relevant technical knowledge
- Ability to thrive in a high-stress and fast-paced environment
- Strong focus on service quality and customer satisfaction
- Willingness to attend training sessions, including outside of working hours
- Proficiency in Microsoft Word, Excel, and administration skills
- Strong numerical skills and ability to work with numbers

**You'll be part of a team that values collaboration, growth, and customer-centricity.** We offer a supportive environment where you can develop your skills and advance your career.

**If you're passionate about building strong relationships and driving sales success, we encourage you to apply**

**Job Types**: Full-time, Permanent

Pay: R15 000,00 - R25 000,00 per month

**Education**:

- High School (matric) (required)

**Experience**:

- Sales Support in IT Distribution: 2 years (required)
- internal account & client relationship management: 2 years (required)

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