Junior Travel Consultant

**OBJECTIVES**:
Classic Portfolio is a strategic marketing company offering innovative solutions to a collection of privately-owned, unique lodges & camps committed to Africa's future. With passion, purpose and integrity, we go down some remote and unknown paths, offering our expertise and guidance to our members ‐ a truly incredible collection of travel and conservation destinations in Africa. It's a fun and inspiring journey finding services and solutions for these vast and wild places with like-minded partners.

**PRINCIPAL DUTIES AND RESPONSIBILITIES**

CLASSICS Sales Support
- Being an integral part of the sales team as we achieve financial viability for each of our members
- Supporting the sales team through the follow up of agent leads and conversion of bookings via Stitch
- Being creative with agent sales strategies to drive new booking leads
- Actively reaching out to agents to build awareness of the Stitch service and drive new bookings
- Understanding the revenue objectives of our members and supporting this through bednight bookings
- Connecting with other product groups and collaborating with like-minded companies who we support and who supports us in return.

Head of STITCH ACROSS AFRICA
- Doing what is require to drive commercial viability of this department while always honouring our sales support role for our Classic Portfolio members; this includes:

- Quoting, managing and making travel bookings including flights, transfers, as well as accommodation bookings from initial contact to completion of each file.
- Making of reservations (where required) for our properties in Portfolio as well as 3rdparty properties.
- Ensure all quotations are followed up on a regular basis in order to ensure maximum revenue.
- Preparation of all documents and safari planners relating to each file and reconfirming all services.
- Invoicing and managing payments in line with requirements of the department.
- Ensuring proficiency in all systems and utilising them for maximum efficiency.
- Acquiring and managing the emergency phone and duties as rotated among the team.
- Assist with and maintain an efficient administrative system within the department.
- Sourcing, leveraging and growing trade and direct client relations to yield maximum revenue results.
- Working seamlessly with the reservations teams, finance and sales/marketing teams to ensure the continued growth and success of the respective divisions.
- Achieving targets as set out from management both on service quality and revenue generation.
- Troubleshooting and taking accountability to ensure the very best quality output and client/guest satisfaction
- Building and maintaining relationships with direct customers and trade partners
- Assisting in developing and maintaining the product division
- Building and maintaining HubSpot as company CRM for database management
- Administration tasks where required

**SKILL REQUIREMENTS**:

- An in-depth understanding of our travel industry with an intimate knowledge of our Classic Portfolio members requirements
- Informed decision making ability imperative, with a sound ability to both strategize and implement.
- Have an in depth understanding of systems and their relation to the full scale business ecosystem.
- Fully literate and numerate with the ability to perform relevant calculations, statistics, and be able to interpret basic accounts and financial statements and reports.
- Ability to effectively listen, communicate and perform diplomatically with internal and external stakeholders, guests and staff in all situations.
- Humble, yet driven with a track record of performance.
- Team player who demonstrates the ability to build and develop successful team.
- Have the ability to work through periods of high demand and ready to work on weekends.
- A passion for the industry, have a positive attitude and the ability to think out of the box.
- Must be able to maintain physical stamina to personally lead their area of responsibility.
- Assertiveness, patience and good organizational skills.
- A meticulous degree of pride in their personal presentation.
- Be flexible in working hours and ensure coverage where/when needed.
- A highly self-motivated self-starter.
- Ability to work independently as well as within a group.

**Salary**: R25,000.00 - R30,000.00 per month