Service Technician

To ensure that Cobra’s reputation for excellent customer service is maintained and enhanced by dealing diplomatically with complaint calls and using discretion in determining the action required and ensuring that the call is resolved. The incumbent will also be required to perform office duties with diligence and maintain good relations with customers and colleagues.

**Roles and Responsibilities**:

- Scheduled calling on identified customers to promote the advantages of using Cobra products over our competition and ensuring that they are well accepted and specified.
- Attending site meetings, providing solutions, promoting Lixil products, fault finding and repairing products.
- Adhering to company 24 our turn around on Service tickets issued.
- Investigating products and activities of opposition as well as opportunities for Cobra sales on sites and reporting such information.
- Appraise and introduce product faults to departments which need to be rectified in production.
- Diplomatically deal with customers to ensure good relations are developed.
- Company vehicle to be kept in a pristine condition on a daily basis.
- Company attire to be cleaned and worn on a daily basis.
- Identify and report on product faults and their probable causes.
- Accurately finalize all service tickets and related paperwork within 12 hours after work was completed.
- Daily compile Customer details on CRM Data Base.Accurately control vehicle stock to reflect 100% stock accuracy at all times.
- Accurately return used or scraped stock as per company scrap/return policy.
- Maintain stock holding in store as per agreed standards.

**Qualifications and Experience**:

- Matric 12
- At least 3 years experience in a Service Technician role.
- Certified plumber (preferred).
- Strong troubleshooting and problem-solving experience.
- Ability to explain complex technical information clearly and concisely to diverse audiences.
- Valid driver's license.
- Excellent knowledge of plumbing systems, materials, tools, and relevant regulations.
- Excellent product knowledge.
- Proficiency in using Google Office Suite or equivalent.

**Skills and Competencies**:

- Demonstrated ability to learn new concepts quickly.
- Exceptional presentation, and interpersonal skills.
- Excellent communication (both written & oral) in English.
- Patient and approachable with a genuine desire to help others learn and grow.
- Proactive and self-motivated with the ability to work independently.
- Positive attitude and a strong team player.
- Customer-focused with a commitment to delivering excellent service.
- Professional and presentable.
- Adaptable and flexible to changing needs and priorities.
- Ability to consult, influence and manage stakeholders, both internally and externally.

**Education**:

- High School (matric) (required)

License/Certification:

- Plumbing Certificate (preferred)

Work Location: In person

Application Deadline: 2025/10/14