Service Advisor

1 week ago

Bryanston, South Africa Motus Corporation Full time

**Purpose**
- To provide support services to customers during the complete vehicle service process through communication, by providing feedback and after service follow ups and adhering to all administration requirements.

**Position Overview**:
**Specific Role Responsibilities**:
**GENERIC JOB OUTPUTS**

**PROCESS**
- Adhere to current legal compliance, e.g. FICA regulation, POPI Act and Consumer Protection Act (CPA) and others.
- Deliver on agreed performance targets according to set procedures and service level agreements.
- Ensure accurate administration of invoices, refunds/payments etc. and other relevant documentation, to maintain excellent standards.
- Ensure customer assets are safeÂ-guarded as per company policies and procedures.
- Execute work in line with governance and compliance processes.
- Record and report on work activities to provide timely and accurate information for decision making in area of accountability.
- Update relevant stakeholders and/or prepare all applicable documentation for loan/replacement vehicles in accordance with company/M/Importer standards, company policies and SOP's.

**FINANCE**
- Execute work activities effectively and efficiently in order to maximise efficiencies and reduce unnecessary delays in achieving goals of the office.

**CLIENT**
- Deliver services and/or products that create a culture which aims to meet or exceed customers' expectations in the business.
- Maintain customer database and communicate on an ongoing basis by providing service details, feedback on complaints and any concerns that the customer might have.
- Continuously monitor actual process turnaround times, quality standards and resolve issues speedily in accordance with company/M/Importer standards, to meet and exceed CSI objectives.
- Deliver work activities effectively to satisfy customers.
- Provide accurate information to customers on products and available services to ensure customer satisfaction.
- Receive customer when vehicle is brought in for a service, determine any concerns, notify the technician accordingly and provide feedback to customer.

**PEOPLE**
- Attend learning initiatives to improve work quality and enhance own skills.
- Own and live up to company values.

**Qualifications and Experience**:
**Minimum Qualification**
- Higher Certificates and/or Advanced National (Vocational) Certificates with NQF Level 04

**Minimum Experience**
- 2 3 years experience in a similar environment

**Skills and Personal Attributes**:
**Minimum Requirements**
- Computer Literacy Proficient
- Industry legislative compliance/ knowledge.
- OEM Compliance

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