Retail Centre Manager

POSITION PURPOSE

To take responsibility for the day-to-day management of the Centre ensuring investment growth and maximizing income of the shopping centre through effective centre management controls.

KEY PERFORMANCE AREAS

1. Assumes responsibility for the effective operations management of Centre and facilities.

a. Centre Management
- Keeps abreast of market activities in respect of tenant movement, new developments, major vacancies and other landlord’s strategies
- Assists with a maintenance plan including allowances for provisions or depreciation where applicable (annually)
- Investigates/initiates proposals for refurbishments
- Maintains a hands-on control of projects in hand
- Reviews the building status/grade ongoing and advise the Senior Management regarding maintaining the standards within those grade

b. Client Reporting
- Compiles accurate monthly report to senior according to agreed format timeously
- Analyses of monthly income /expenses and variance reporting
- Obtains, monitors and reports on tenant monthly turnover figures
- Obtains, monitors and reports on turnover rentals
- Monitors of all municipal recoveries (and general recoveries) on a monthly basis

c. Planning And Budgeting
- Assists in preparing budgets as required each year
- Completes forecasts timeously as required
- Reviews market rentals quarterly and ensure best possible rate achieved and maintained
- Assists in formulation of business plans for the centre/s
- 5 Year budget - preparation and control as required
- Quarterly review and monitoring results as required

d. Quarterly Expenditure / Analysis
- Estimates new operating costs
- Ensures recovery of operational and utility costs in accordance with Lease terms

e. Debtors and Creditors Management
- Credit Control. Responsible for Management:

- Monthly arrear follow-ups with tenants
- Legal action / liaising with attorneys / management as required
- Motivate Write-offs to senior management

f. Parking Management - if necessary
- Attends monthly / ad hoc interaction meetings all parkades where applicable
- In conjunction with the responsible person for parking, maintains accurate control of “in house” operated parkades

g. Tenant Manager
- Deals with correspondence / interaction with tenants as required
- Assists in timeously renewing leasing and all vacant space is let and in a presentable state

h. New Tenants
- Shows prospective tenants premises and acts as a brand ambassador for the centre.
- Maintains tenant relationships
- Tenant mix i.e. what business should be established / recommended
- Controls new leases ensuring House Rules are met
- Controls / oversees new installations (through technical / operations manager where appropriate) including:

- Premises design
- Negation/liaison/control with/of professionals and contractors
- Sign off acceptance of complete premise - entry inspection form

i. Existing Tenants
- Tenant liaison
- Regularly assesses tenants’ turnover, stock turn and merchandising to establish both growth needs and/or trading difficulties
- Monitor and compile foot traffic reports

j. Expense Control
- Checks payments of accounts and requests authorization from Property Manager
- Checks cleaning, consumables, electrical and general maintenance orders requests authorization from Property Manager
- Ensures cost effectiveness and performance of contractors

k. Financial Management
- Monitor and report on monthly financial statements
- Monthly management reports
- Accurate budgeting and reporting

l. Operating costs
- Calculates operating costs for charge-out to tenants
- Ensures recoveries as appropriate- Issues tender documents

m. Expense control
- Checks and approves payment of accounts
- Controls cleaning, consumables, electrical and general maintenance
- Controls municipal payments and recoveries there against
- Ensures effective performance of contractors

n. Customer liaison
- Handles all complaints within 24-period
- Escalates issues to Property Manager

o. Public relations and Marketing
- Compiles year's budget and strategy for approval by Property Manager
- Establishes and maintains sound public relations
- Networking with tenants, public, external organizations
- Attracts people to the centre
- Control of Advertising Materials
- Motivates and assists tenants to improve their services

2. Assumes responsibility for the effective repairs and maintenance of the centre.

a. Asset Management
- Controls/schedules/implements regular preventative maintenance program in line with budget constraints
- Motivation of refurbishments, major repairs as appropriate
- Attends site meetings with contractors in respect of maintenance/expansion of projects
- Monitors progress and keeps Facility and Property Manager informed
- Inspection / enforcement of tenant responsibilities during and on termination of lease terms
- Liaises with appropriate Government, Provincial and/or local authorities
- Responsible for Compliance of OSH Act

b. Maintenance
- Gener